Ashley Munoz
Dallas,TX
Summary
Detail-oriented Asset Protection professional with expertise in investigative techniques and evidence collection. Conducted investigations into theft and fraud, collaborating with management to implement recovery actions and enhance security protocols. Monitored surveillance systems to identify suspicious activities, fostering a safe environment for employees and customers, while developing incident reports to inform corrective measures.
Overview
2
2
Languages
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Asset Protection Investigator
Walmart
Dallas, TX
05.2024 - Current
- Monitored surveillance systems for suspicious activity and asset protection risks.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Investigated theft, fraud, and policy violations across Walmart store operations.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Interviewed individuals suspected of internal theft or shoplifting.
- Interviewed associates, customers, and witnesses during investigations.
- Documented incident reports and case notes for management review.
- Prepared detailed incident reports following any theft or attempted theft.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Inspected sales floor, stockroom, and receiving areas for loss prevention issues.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Coordinated with Walmart leadership on security concerns and recovery actions.
- Supported apprehensions through evidence collection and statement gathering.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Guided staff on responses during confrontational situations with customers or personnel.
- Participated in training sessions for new hires on proper asset protection techniques.
- Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Applied Walmart safety standards during daily asset protection investigations.
- Prepared detailed incident reports following any theft or attempted theft.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 08.2025 - 10.2026
Skills
- Investigative techniques
- Evidence collection
- Incident reporting
- Incident documentation
- Video monitoring
- CCTV operation
- Security systems
- Shoplifting deterrence
- Internal theft prevention
- External theft prevention
- Loss prevention training
- Organized retail crime prevention
- Security checks
- Safety protocols
- Asset recovery
- Team leadership
- Team building
- Collaboration
- Teamwork
- Time management
- Multitasking
- Organizational skills
- Active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
08.2025 - 10.2026
Asset Protection Investigator
Walmart
05.2024 - Current