Michael Williams
Columbia ,Sc
Summary
I was the top 4th API(asset protection investigator) among all regions with 86 apprehensions for the physical year with 3 months left to spare. I won API of the month 4 times in the row. I set the most record in Walmart history with the most apprehensions in a month(25).
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Walmart
- Conducted thorough investigations of theft incidents to identify patterns and prevent future losses.
- Collaborated with law enforcement agencies to facilitate arrests and recover stolen merchandise.
- Analyzed surveillance footage to gather evidence and support case resolutions.
- Developed training materials on loss prevention techniques for store associates.
- Monitored inventory levels to detect discrepancies and initiate corrective actions promptly.
- Implemented security protocols that enhanced safety measures across multiple store locations.
- Assisted in conducting audits to ensure compliance with corporate policies and procedures.
- Provided insights on trends in theft-related activities to inform strategic decision-making processes.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Monitored physical security protection standards and building access control.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Initiated and led asset protection theft investigations following SOP.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Represented company in court proceedings to offer testimony and support.
- Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Grocery Clerk
Kroger
Columbia, SC
10.2019 - 08.2024
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of store shelves and displays.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Stocked shelves with merchandise, ensuring accurate product placement and inventory levels.
- Collaborated with team members to achieve daily operational goals and enhance customer experience.
- Implemented safety protocols to ensure compliance with health regulations in food handling areas.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
- Streamlined checkout process, reducing wait times and improving customer feedback.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Managed return process for unsatisfied customers, ensuring positive resolution.
- Promoted weekly specials to customers, boosting sales of targeted products.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Implemented energy-saving measures in store, reducing operational costs.
- Increased efficiency in stock management by organizing products according to popularity and seasonality.
- Improved customer satisfaction with prompt and accurate checkout service.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
- Assisted customers in locating products, enhancing shopping experience.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
- Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
- Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Blythewood High School
Blythewood, SC06.2019
No Degree - Exercise Science
Midlands Technical College
West Columbia, SCSkills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Policy enforcement
- Crime prevention
- Cybersecurity awareness
- Internal auditing
- Security systems
- Asset recovery
- Investigative techniques
- Video surveillance proficiency
- CCTV systems
- Surveillance
- Law enforcement
- Surveillance techniques
- Loss prevention training
- Security checks
- Logs and reporting
- Asset protection strategies
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Internal investigations
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- CCTV monitoring
- Relationship building
- Professional ethics
- Team building
- Safety protocols
- Task prioritization
- Incident documentation
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Theft prevention
- Strategic planning
- Staff training
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Emergency response
- Professional demeanor
- Problem-solving aptitude
- Evidence preservation
- Fraud detection
- Legal compliance
- Analytical skills
- Asset protection
- Retail security
- Shoplifter apprehension
- Investigation and interrogation
- Security surveillance
- Theft investigation
- Footage review
- Detail orientation
Certification
Certified to apprehend shoplifters using the 5 elements, being able to review and confiscate shortages and losses, helping with inventory and cover all security and safety walks and protocols.
Timeline
Grocery Clerk
Kroger
10.2019 - 08.2024
Asset Protection Investigator
Walmart
High School Diploma -
Blythewood High School
No Degree - Exercise Science
Midlands Technical College