Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Murray

Summary

Business professional at Leader Dogs for the Blind with a strong background in project coordination, dog behavior, positive reinforcement training and volunteer management. Life long learner enrolled in continuing education courses through Karen Pryor Academy, as well as in progress to become a BCL certified assessor.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrator

Leader Dogs For The Blind
11.2021 - Current
  • Manage, train, schedule, and supervise IFT Counselors, Career Change Field Trip, Receptionists and Tack Room volunteers
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
  • Maintained personnel records and updated internal databases to support document management
  • Determine appropriate placement of Career Change dogs with alternative career organizations and adopters
  • Frequently collaborate with other departments to schedule appointments, consult for additional information and resources to enhance day to day operations
  • Facilitate adoption meets for Career Change dogs to the public and provide educational materials and support to welcome their new dog into their home
  • Use and teach positive reinforcement training methods, and promote animal welfare practices to stakeholders interested in Leader Dogs for the Blind
  • Educate the public by performing tours about our mission and the services that we offer to clients
  • Create training curriculum for new Career Change Field Trip volunteers
  • Daily work with Dynamics 365 and Volgistics databases
  • Support puppy raiser's emotional experience during IFT returns and relay information that may require follow up

Manager

4 Paws Community Center
07.2015 - 11.2021
  • Led team meetings and implemented new policies to create a great customer experience
  • Managed a team of employees including their day-to-day and long-term tasks
  • Conducted tours of the facility to new and potential clients who required services
  • Implemented new employee onboarding processes while also creating staff training videos and curriculum
  • Educated clients on positive reinforcement and fear free training in addition to advocating for their dog's needs
  • Cared for animals and provided basic needs and enrichment activities, such as training, puzzles and supervised group enrichment.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Environmental Scientist/ Project Coordinator Assistant

AECOM
05.2019 - 07.2020
  • Worked with the State of Michigan as well as private sector clients to order equipment for sampling events
  • Met tight budgets and deadlines on projects that did not allow for additional sampling events and equipment
  • Managed data for ongoing projects to monitor contamination
  • Coordinated and traveled to job sites around Michigan and Indiana to facilitate sampling events

Education

Bachelor of Science - Environmental Sustainability and Resource Management

Oakland University
Auburn Hills, MI
04.2019

Associate of Arts - General Studies

Charles S Mott Community College
Flint, MI
04.2015

Skills

  • Office Administration
  • Team Collaboration
  • Project Coordination
  • Stakeholder Relations
  • Excellent Communication
  • Problem-Solving
  • Process Analysis

Certification


  • Adult and Pediatric First Aid/CPR/AED certification

Timeline

Administrator

Leader Dogs For The Blind
11.2021 - Current

Environmental Scientist/ Project Coordinator Assistant

AECOM
05.2019 - 07.2020

Manager

4 Paws Community Center
07.2015 - 11.2021

Bachelor of Science - Environmental Sustainability and Resource Management

Oakland University

Associate of Arts - General Studies

Charles S Mott Community College

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Ashley Murray