Competitive Powerlifting
Ashley Mussori
Health Professional
West Columbia,SC
Summary
Knowledgeable and dedicated health service professional with extensive experience in the Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
8
8
Certifications
Work History
Rehabilitation Technician
The Weston Group
Columbia, SC
11.2022 - Current
- Communicated back to nurses therapists regarding patient performance and condition.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Assisted in patient care activities such as coming to and leaving therapy.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Communicated with health and community partners to expedite services for new and existing customers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Answered questions from patients via email, phone and in person.
- Informed nurses and therapists of any requests from physicians, patients and visitors.
Practical Examiner
W.I.T.S. World Instructor Training Schools
Columbia, SC
08.2022 - Current
- Secured testing materials and maintained confidentiality of all details.
- Maintained compliance with test center policies, practices and procedures.
- Assisted faculty with setting up tests and coordinating test spaces.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Leveraged computers to administer tests, record scores and create appointments.
- Administered individual and group assessments according to testing guidelines
- Maintained secure and positive environment conducive to testing.
- Validated appropriate identification to allow admission to testing area.
Personal Trainer
Jungle Gym
West Columbia, SC
02.2020 - Current
- Train 1-on-1 clients through strength and powerlifting training according to their specific goals.
- Designed specific workout systems for individual clients based on performance ability.
- Educated club members about relationship between nutrition and fitness.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Built customer loyalty by smoothly executing training initiatives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Recruited new participants each month with expertise in relationship-building and personal training.
Nutritional Coach & Strength Programmer
FlexFit Coaching LLC
West Columbia, SC
01.2019 - Current
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CSR - Customer Service Representative
Muscle and Strength
Columbia, SC
09.2021 - 12.2022
- Present
- My primary role as a customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs
- Often answer customer phone calls and emails, responding to customers' questions and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Trainer
Sozo Fitness
Chapin, SC
05.2019 - 02.2020
- Train 1-on-1 clients through strength training programming
- Provided initial assessments to members
- Created nutritional content for website.
Personal Trainer
JCC of Columbia
Columbia, SC
06.2016 - 08.2019
- Train individual clients through strength training according to their specific programming
- Providing basic nutritional advice pertaining to keep hydrated and fueled for workouts.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Drove client retention, managing daily classes and individual sessions.
- Developed organization systems for personal fitness plans, records and contracts.
- Educated club members about relationship between nutrition and fitness.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Built customer loyalty by smoothly executing training initiatives.
- Educated customers through creative presentations about health and personal benefits of services.
Education
Bachelor of Science - Public Health
University of South Carolina - Beaufort
Okatie, SC 01.2020 - Current
Associate - Health And Fitness
Greenville Technical College
01.2010 - 12.2016
Skills
Personal Training
undefinedCertification
Certified TRX Instructor
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Interests
Timeline
Rehabilitation Technician
The Weston Group
11.2022 - Current
Practical Examiner
W.I.T.S. World Instructor Training Schools
08.2022 - Current
CSR - Customer Service Representative
Muscle and Strength
09.2021 - 12.2022
Personal Trainer
Jungle Gym
02.2020 - Current
Bachelor of Science - Public Health
University of South Carolina - Beaufort
01.2020 - Current
Personal Trainer
Sozo Fitness
05.2019 - 02.2020
Nutritional Coach & Strength Programmer
FlexFit Coaching LLC
01.2019 - Current
Personal Trainer
JCC of Columbia
06.2016 - 08.2019
Associate - Health And Fitness
Greenville Technical College
01.2010 - 12.2016
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