Ashley N. Dooley
Lancaster,TX
Summary
Motivated and detail-oriented IT professional seeking a Desktop Support role to leverage my technical skills in troubleshooting, networking, and remote support. Dedicated to providing exceptional user support, improving system efficiency, and contributing to the success of the organization through problem-solving and technical expertise.
Overview
10
10
years of professional experience
Work History
Computer Technician Level II
Mesquite Independent School District
05.2021 - Current
- To install and repair the district's computers, printers, and related equipment
- The person will work closely with technical services personnel and all other departments in the district
- Diagnoses and troubleshoots computer hardware, software, network issues, computers, printers, and other peripherals
- Provides technical assistance to teachers, students, and staff through in-person and remote support through SCCM and Apple Remote Desktop
- Highly organized, detail-oriented, and able to work within a high-pressure environment
- Possess effective communication, public relations, and interpersonal skills
- Pick-up, delivery, installation, and repair of the district's computers, network hardware, printers, and related equipment
- Install, configure, and update operating systems
- Maintain and repair district-owned computers, tablets, and other IT equipment
- Troubleshoot wireless access equipment
- Perform other duties as assigned
- Install UPS Batteries
- Experience with helping the network team in the server room
- Train staff on the proper use of educational technology
- Document and track server requests using a ticketing system (MUNIS)
Campus Technology Assistant
Plano Independent School District
11.2017 - 08.2019
- Maintain the campus computers, printers, projectors and all other technology for teachers and students
- Reimage workstations and laptops as required Powerwash/ Reset and enroll district Chromebooks
- Troubleshoot all types of campus-based technology hardware and software
- This includes CPU’s, monitors, cables, printers, CD-ROMs, keyboards, mice, headphones, speakers, projectors, other parts of AV bundles, and any instructional software
- Responsible for protecting the integrity of the network by only loading district approved software on individual workstations
- Submit Repair tickets when needed - making every effort to diagnose the problem so the repair call can be assigned and handled in an efficient manner
- Maintain printers for ease of use by staff and students proper settings on control panels, assign workstations to printers, and clear print queues
- Maintain district audio/visual equipment
- Update files on workstations
- Serve as support for Windows platform and have a general knowledge of the network software programs
- Serve as the building contact for the Technology staff, vendor support staff, and campus staff
- Coordinate and participate in the delivery and setup of equipment
- Serve as building coordinator whenever network maintenance is scheduled
- Maintain technology inventory database
- Record and report theft of equipment and file necessary reports with police
- Maintain and keep adequate supplies of printer toner cartridges in inventory
- Communicate acceptable use guidelines with building staff
- Operate the Mobile Broadcast Cart and assist with campus announcements
- Serve as site trainer for district technology implementations and network training
- Follow all rules, regulations, and policies of Plano ISD and follow directives from superiors
- Follow attendance policy as assigned by the supervisor
- Perform other functions that may be assigned by the Administration and/or supervisor
Internet Help Desk
Frontier Communications
01.2016 - 04.2017
- Trained new employees and explained protocols clearly and efficiently, selected as Subject Matter Expert for assistance in the opening of the Provo, Utah Center
- Processed an average of 400 inbound and outbound technical support calls monthly
- Provided through support and problem resolution for customers dealing with Pc security related issues including malware, hijacks, identity theft
- Assisted customers with malware issues via email, remote desktop, and telephone
- Mentored other technicians
- Researched, resolved and followed up on customer issues
Desktop Support Specialist
Experis, Manpower Group
06.2015 - 08.2015
- This was a migration project of all PCs and Mac Books in the Garland Independent School District from Novell to Active Directory, 12,000 system migrations total
- I was responsible for re-imaging all machines to be migrated by myself and other techs, identify and troubleshoot hardware issues that may prevent imaging and software issues after imaging, such as drivers
- I was also responsible for reporting this information to our team lead for Q&A purposes of the inventory
Education
Bachelors of Science - Computer Engineering Technology
Prairie View A&M University
Prairie View, TX05.2015
Skills
- Ticketing system proficiency
- Computer Troubleshooting
- Desktop and laptop installations
- Technical support expertise
- Software installation
- Remote desktop support
- System upgrades
- Network connectivity
- Hardware installation
- Printer support
- Hardware and software installation
- iPad Setup
- Office 365/ Windows 10/11
- Printers and peripherals installation
- Technical support
- Operating systems
- Software updates
Activities
- Big Brothers Big Sisters of America (2017-2019)
- Young Life Youth Ministries Mentorship (2008-2011)
Timeline
Computer Technician Level II
Mesquite Independent School District
05.2021 - Current
Campus Technology Assistant
Plano Independent School District
11.2017 - 08.2019
Internet Help Desk
Frontier Communications
01.2016 - 04.2017
Desktop Support Specialist
Experis, Manpower Group
06.2015 - 08.2015
Bachelors of Science - Computer Engineering Technology
Prairie View A&M University
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