Errol Louis
Houston,TX
Summary
Experienced with diagnosing and repairing computer hardware and software. Utilizes strong troubleshooting skills to resolve issues efficiently and effectively. Track record of providing exceptional customer service and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Prime Systems Network
06.2022 - Current
- Assisted customers with software installation and configuration after completing necessary hardware repairs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Refurbished used computers and technological equipment, saving companies money.
- Supplied end-user assistance for Lenovo systems via remote and on-site support.
Night Stocker
HEB Grocery Store
05.2020 - 06.2022
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Network Technician
Sun City Produce
07.2018 - 03.2020
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Desktop Support Technician
Global Response
06.2010 - 06.2018
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
- Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
- Collaborated with network administrators to ensure seamless integration of desktop systems into the company''s infrastructure.
- Enhanced helpdesk ticketing system, resulting in 92% reduction in support call turnaround time.
Help Desk Technician
Convergys
04.2008 - 06.2010
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT06-2026
Network Technical Certificate - Information Technology
Atlantic Technical College
Pompano Beach, FL01-2011
Skills
- Hardware repair
- Software updates
- Application support
- Security protocols
- Ticket management
- User training
- Technical support triage
- Network infrastructure monitoring
- Remote support
- Active Directory management
- Ticketing system proficiency
- Data backup and recovery
- Software installation
- Network connectivity
- Hardware troubleshooting
- Device configuration
Certification
- CCNA - Cisco Certified Network Associate
- Comptia A+
Timeline
Computer Repair Technician
Prime Systems Network
06.2022 - Current
Night Stocker
HEB Grocery Store
05.2020 - 06.2022
Network Technician
Sun City Produce
07.2018 - 03.2020
Desktop Support Technician
Global Response
06.2010 - 06.2018
Help Desk Technician
Convergys
04.2008 - 06.2010
Bachelor of Science - Cyber Security
Western Governors University
Network Technical Certificate - Information Technology
Atlantic Technical College
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