Ashley Neasman
Atlanta,GA
Summary
Motivated and empathetic, people-driven professional pivoting into tech sales, with a passion for building relationships and resolving client needs. Leveraging years of experience in customer success, relationship management, and service-oriented roles. Known for building trust, connecting authentically with clients from diverse backgrounds, and nurturing long-term relationships. Currently completing the Course Careers Tech Sales program to strengthen prospecting, outreach, sales pipeline management, and CRM expertise (including Salesforce). Eager to bring persistence, adaptability, and a commitment to continuous growth to a collaborative, mission-driven sales team that values authenticity, long-term client success, and a people-first mindset.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paraprofessional
Atlanta Public Schools
01.2024 - Current
- Assist lead teacher in delivering daily instruction to a diverse classroom of 20+ elementary students
- Provide small group support in foundational literacy and math activities, adapting approaches to meet individual student needs
- Facilitate and lead daily pull-out sessions for students requiring additional instruction in core math skills
- Reinforce daily routines, model appropriate behavior, and promote positive peer interactions
- Support children in developing self-awareness, emotional regulation, and conflict resolution skills
- Prepare instructional materials and manage classroom organization to enhance learning flow
- Maintain a safe, inclusive, and emotionally supportive classroom environment
Independent Contractor – Rideshare & Delivery Driver
Uber & DoorDash
03.2023 - Current
- Delivered timely, courteous service to diverse clientele while maintaining a 4.95+ customer rating
- Demonstrated strong adaptability, attention to detail, and time management in dynamic conditions
- Provided expert guidance on local navigation, dining, and event recommendations to enhance client experience
Leasing Agent (Intermittently)
Greystar Management
01.2016 - 12.2022
- Led engaging community tours and developed strong customer relationships, increasing lead-to-lease conversion rates
- Garnered consistent 5-star customer satisfaction reviews and improved lead retention through follow-up communications
- Reduced resident churn by strengthening communication methods between residents and staff
- Utilized Entrata CRM software to manage leasing pipeline from inquiry to contract
- Assisted with account management and client renewals, supporting retention efforts
Guest Experience Specialist/Front Desk Agent(temp)
Marriott International
08.2019 - 12.2019
- Acted as primary point of contact for guests, resolving tier 1 & 2 issues with professionalism and empathy
- Processed 50+ reservations daily using PMS (Micros Opera) and handled payment, room setup, and service requests
- Trained new staff on front desk policies and cross-departmental operations
- Leveraged upselling opportunities and built brand loyalty through attentive, five-star service
Leasing Manager
Mid-America Apartments (formally Post Properties)
12.2016 - 11.2018
- Maintained 40%+ lead-to-lease ratio, supporting high community occupancy rates
- Managed resident relationships and mitigated 60%+ of concerns before escalation
- Led onboarding and on-the-job training for new hires and temporary staff
- Took initiative on special projects and contributed to overall office efficiency
- Maintained brand standards and upheld ethical decision-making practices
Family Care
Career Break
09.2014 - 01.2016
- Maternity Leave
- Stayed home to take an active and engaged role in child's first years.
Fundraising Sales Representative
Share Group LLC
Washing, DC
04.2010 - 03.2011
- Represented nonprofit clients (UNICEF, DNC, NWF) in outbound fundraising campaigns with professionalism and empathy
- Secured 5+ donations per day, contributing to a 15% increase in team KPIs
- Leveraged upselling and rebuttal techniques to retain donors and increase contributions
- Maintained accurate donor records and strengthened long-term relationships through trust-based communication
Education
Associate of Arts - Theatre (Performance & Management)
Georgia Perimeter College
Skills
- Relationship Building & Trust-Based Selling
- Active Listening & Empathy
- Human-Centered Communication
- Customer Discovery & Needs Assessment
- Exemplary Interpersonal Skills
- SDR/BDR Best Practices & Sales Fundamentals
- Prospecting & Pipeline Development
- Lead Generation
- Salesforce & CRM Tools (Entrata, Yardi, Micros Opera)
- Cold Calling & Email Outreach (In Progress – Course Careers)
- Objection Handling
- Adaptability in Fast-Paced Environments
- Technical Acumen & App-Based Tools
- SaaS Product Familiarity
- Google Workspace & Microsoft Office
Additional Experience
Hostess, Marriott International — 2013–2015
Administrative Assistant, Zynergy Fitness — 2011–2012
Certification
- Course Careers Certification – Tech Sales, In Progress
- Georgia Real Estate License (Currently Inactive)
References
References available upon request.
Timeline
Paraprofessional
Atlanta Public Schools
01.2024 - Current
Independent Contractor – Rideshare & Delivery Driver
Uber & DoorDash
03.2023 - Current
Guest Experience Specialist/Front Desk Agent(temp)
Marriott International
08.2019 - 12.2019
Leasing Manager
Mid-America Apartments (formally Post Properties)
12.2016 - 11.2018
Leasing Agent (Intermittently)
Greystar Management
01.2016 - 12.2022
Family Care
Career Break
09.2014 - 01.2016
Fundraising Sales Representative
Share Group LLC
04.2010 - 03.2011
Associate of Arts - Theatre (Performance & Management)
Georgia Perimeter College