Ashley Bentz
Palm Harbor,FL
Summary
22 Years of Customer Service and the Hospitality Industry.
Overview
2026
2026
years of professional experience
Work History
Bartender/Restaurant Server
World of Beer
02.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Medical Receptionist
Absolute Medical
08.2024 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Craft Cocktail Bartender
Sonder Social Club
11.2024 - 01.2025
- Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
Hospitality Manager
Toronto Blue Jays (Kitchfix)
05.2024 - 11.2024
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Restaurant Manager
Water Oak/ Hog Island Fish Camp
01.2024 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Worked both locations during high season.
Service Advisor
Boat and Motor Superstores
01.2023 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Restaurant Manager/Office Administrator
Copper Mule
2023 - 2023
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Opened Restuant and did all New Hire enrollment
Restaurant and Bar Manager
Local Brewing Company
2022 - 2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Restaurant Manager
Rusty Lyon
2018 - 2019
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Opened Restaurant and Bar also Admin fr hiring process.
Restaurant and Brew Manager
Tampa Bay Brewing Company
2017 - 2018
FOH and Banquet Manager
Hilton
2010 - 2018
Manager
Clear Sky
2016 - 2017
Education
Associate of Arts - Fashion Merchandising, Marketing And Advertising
International Academy of Design And Technology
Tampa, FL01-2006
High School Diploma -
Addison Trail H.S
Addison IL01-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Restaurant Server
World of Beer
02.2025 - Current
Craft Cocktail Bartender
Sonder Social Club
11.2024 - 01.2025
Medical Receptionist
Absolute Medical
08.2024 - 02.2025
Hospitality Manager
Toronto Blue Jays (Kitchfix)
05.2024 - 11.2024
Restaurant Manager
Water Oak/ Hog Island Fish Camp
01.2024 - 06.2024
Service Advisor
Boat and Motor Superstores
01.2023 - 01.2024
Restaurant Manager/Office Administrator
Copper Mule
2023 - 2023
Restaurant and Bar Manager
Local Brewing Company
2022 - 2023
Restaurant Manager
Rusty Lyon
2018 - 2019
Restaurant and Brew Manager
Tampa Bay Brewing Company
2017 - 2018
FOH and Banquet Manager
Hilton
2010 - 2018
Manager
Clear Sky
2016 - 2017
Associate of Arts - Fashion Merchandising, Marketing And Advertising
International Academy of Design And Technology
High School Diploma -
Addison Trail H.S