Ashley Nessler

• Provide exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers.
• Analyze, research, and resolve compromised customer accounts.
• Cultivate strong customer relationships by providing tailored advice and services.
• Mitigate risk for financial center by reviewing and correcting customer records to ensure accuracy.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Provide solutions that span across the customers lifecycle by utilizing the consultative sales and service process.
• Accomplished multiple tasks within established timeframes.
• Established close working relationships with One Bank business partners to refer customers when appropriate to provide timely, and holistic financial solutions.
• Cross-trained existing employees to maximize team agility and performance.
• Upheld security and confidentiality of documents and data within area of responsibility.
• Outside business development and sales activities to gain partnerships and growth within the community.
• 15 outbound calls per day as apart of customer outreach and prospecting efforts.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
• Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
• Supported managers in implementing operational improvements that increased efficiency across the branch network.
• Networked to increase client base and encourage existing clients to expand financial portfolios.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Monitored and reported suspicious activity in line with bank security policies.

• Maintained store assets with effective loss prevention strategies.
• Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Interacted with guests in friendly and knowledgeable way.
• Stocked shelves to match planogram images and instructions.
• Processed mass amounts of shipment, unpackaged and stocked the sales floor and backroom.

• Achieved promotion from teller to banker in a years’ time.
• Guided clients to achieve financial wellness.
• Lead the district in credit product solutions.
• Excelled with building and maintaining client relationships.

Managed and operated New Port Richey & Riverview locations simultaneously.