Ashley Newman
Cincinnati,OH
Summary
Experienced Professional Reporting Analyst with expertise in translating complex data into actionable insights. Proficient in utilizing analytical tools and software to support data-driven decision-making. Committed to fostering collaboration and adaptability, promoting seamless teamwork and consistently delivering reliable results. Recognized for strong analytical thinking, problem-solving abilities, and effective communication skills.
Overview
8
8
years of professional experience
Work History
Reporting Analyst II
Fifth Third Bank
03.2020 - 10.2024
- Developed custom reports to address specific business needs and support decision-making processes regarding Fintech relationships.
- Collaborated with cross-functional teams to gather requirements and create a monthly business review to assist executive leadership in decision-making processes.
- Developed custom reports to address specific business needs and support decision-making processes.
- Provided actionable insights through detailed analysis of the consumer lending complaint data, driving customer experience improvements.
- Served as subject matter expert for Fifth Third's Fintech relationships, GreenSky and CommonBond which included over $5 million in portfolio balances.
- Ensured data integrity by performing regular audits on reports, leading to increased trust in the information presented.
- Effectively managed large-scale projects involving multiple teams and departments, ensuring timely completion of deliverables related to reporting initiatives.
Business Analyst I
Fifth Third Bank
06.2018 - 03.2020
- Improved business processes by analyzing mortgage opening process and recommending optimization strategies that cut turn times by 21%.
- Conducted market research studies to provide valuable insights for strategic planning initiatives such as the digital home buying experience, which launched in 2019.
- Created mortgage OSAT dashboards to monitor and track key performance indicators and increase functionality.
- Analyzed and presented mortgage OSAT scores results to Senior Leadership to improve customer satisfaction
- Boosted team productivity by practicing agile methodologies, fostering more dynamic and responsive work environment.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Consumer Leadership Participant
Fifth Third Bank
06.2016 - 06.2018
- Boosted client satisfaction by implementing integrated appointment scheduling, resulting in a 70% increase in appointments scheduled.
- Influenced the product development of a messaging system by providing detailed market analysis reports and over 200 relevant use cases.
- Assisted in the development of request for proposals and presentations for prospective vendors, showcasing company capabilities and expertise in handling complex business cases.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards..
- Mapped out the current Mortgage Communication journey to identify and improve pain points during the mortgage journey.
- Mentored junior staff members, helping them acquire essential skills needed for career advancement in the field of business case management.
Education
Bachelor of Business Administration in Operations Management -
University of Cincinnati, Linder College of Business
Cincinnati, OHSkills
- Microsoft Excel Mastery
- Data Analysis
- Product Management
- Team Collaboration and Leadership
- Tableau Software Proficiency
- Project planning and development
Community Service
LGBTQ+ BRG, Co-Chair, Leads Cincinnati LGBTQ+ BRG initiatives which include Pride, HRC Gala, and Caracole 5K, Engages with Senior Bank Leadership to deliver on our promise to be diverse and inclusive, Helped achieve 100% on the HRC Corporate Index
Timeline
Reporting Analyst II
Fifth Third Bank
03.2020 - 10.2024
Business Analyst I
Fifth Third Bank
06.2018 - 03.2020
Consumer Leadership Participant
Fifth Third Bank
06.2016 - 06.2018
Bachelor of Business Administration in Operations Management -
University of Cincinnati, Linder College of Business