Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ASHLEY CUNNINGHAM

Houston,TX

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

125
125
years of professional experience
1
1
Certification

Work History

Dispatcher

Jet Airways
01.2022 - Current
  • Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
  • Answered routine inquiries to refer calls not requiring dispatches to appropriate departments and agencies
  • Updated database and dispatch logs daily
  • Built rapport with customers through effective and precise communication
  • Scheduled shipments and communicated with customers on current shipment status
  • Employed excellent telephone manner for professional and prompt communication

Customer Service Representative

Hertz
11.2021 - 03.2022
  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • Answered customer questions and clarified service fees, company policies and rental procedures
  • Informed customers about rental availability, insurance options and service timelines

Lead Ramp Agent

United Airlines
09.2019 - 10.2021
  • Attended to special handling instructions for luggage and cargo
  • Operated ground support equipment, including tractors, tow bars, belt loaders, and baggage carts
  • Maintained safety as number one priority while servicing aircraft and assisting travelers
  • Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members
  • Informed supervision of needs and problems in assigned areas
  • Motivated Aircraft Service Attendant with background in aircraft service
  • Well-versed in aircraft safety protocols

Lot Attendant

Hertz
04.2018 - 11.2019
  • Processed vehicle exchanges, upgrades, and rentals
  • Monitored car lot inventory and secured new inventory for balanced model mixes to meet demand
  • Received and entered vehicle information into computer system to update inventory
  • Distributed car keys to employees and customers
  • Provided safe vehicle escort system for customers to and from buildings

VIP Security Officer

Tinley Park Amphitheater
01.1900 - 08.2018
  • Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations
  • Investigated incidents involving use of force or weaponry to minimize liability and protect public and security personnel safety
  • Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations
  • Protected VIPs on-site and during transportation to destinations
  • AC

Sorter

Amazon
06.2016 - 07.2018
  • Washed products, sorted by size, and packaged for sale or further processing
  • Checked incoming supplies against purchase orders and the established materials specifications
  • Worked in fast-paced production environment to sort Amazon products

Cashier Team Lead

Sky Zone LLC
10.2016 - 06.2018
  • Filed and retrieved documents and entered company data and metrics into databases
  • Drafted documents, correspondence, and reports using Word, Excel, and other MS Office tools
  • Operated photocopiers, scanners, voice mail systems, and facsimile machines
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Supported office staff by processing correspondence, documents, and reports
  • Answered questions and provided customers with pricing information

Office Clerk

Vitalife
02.2014 - 05.2016
  • Filed and retrieved documents and entered company data and metrics into databases
  • Drafted documents, correspondence, and reports using Word, Excel, and other MS Office tools
  • Operated photocopiers, scanners, voicemail systems, and facsimile machines
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Supported office staff by processing correspondence, documents, and reports
  • Answered questions and provided customers with pricing information

Ride Operator Lead

Flags Great America
05.2015 - 12.2015
  • Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs
  • Carried passengers on ride trains, guiding and controlling speed and proceeding safely at pedestrian and road crossings
  • Observed patrons boarding vehicles to verify safe seating arrangements, prevent overcrowding, and check safety devices
  • Announced and described park attractions to customers to entice customers to rides and games

Education

Associate of Applied Science - Criminal Justice

Houston Community College
Houston, TX
07-2025

Associate of Applied Science - Criminal justice, Sociology

Southern Illinois University, Carbondale
Carbondale, IL

Associate of Applied Science - Criminal Justice, sociology

Moraine Valley Community College
Palos Hills, IL

High School Diploma - General Education

Dwight D Eisenhower High School
Blue Island, IL
05.2011

Skills

  • Emergency response Public speaking
  • Organization Customer relations
  • Problem resolution
  • Verbal communication Problem-solving
  • Customer service excellence

  • Critical thinking
  • Customer service
  • Data entry
  • Active listening

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Dispatcher

Jet Airways
01.2022 - Current

Customer Service Representative

Hertz
11.2021 - 03.2022

Lead Ramp Agent

United Airlines
09.2019 - 10.2021

Lot Attendant

Hertz
04.2018 - 11.2019

Cashier Team Lead

Sky Zone LLC
10.2016 - 06.2018

Sorter

Amazon
06.2016 - 07.2018

Ride Operator Lead

Flags Great America
05.2015 - 12.2015

Office Clerk

Vitalife
02.2014 - 05.2016

Associate of Applied Science - Criminal Justice, sociology

Moraine Valley Community College

High School Diploma - General Education

Dwight D Eisenhower High School

Associate of Applied Science - Criminal Justice

Houston Community College

Associate of Applied Science - Criminal justice, Sociology

Southern Illinois University, Carbondale

VIP Security Officer

Tinley Park Amphitheater
01.1900 - 08.2018
ASHLEY CUNNINGHAM