ASHLEY CUNNINGHAM
Houston,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
125
125
years of professional experience
1
1
Certification
Work History
Dispatcher
Jet Airways
Houston, TX
01.2022 - Current
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
- Answered routine inquiries to refer calls not requiring dispatches to appropriate departments and agencies
- Updated database and dispatch logs daily
- Built rapport with customers through effective and precise communication
- Scheduled shipments and communicated with customers on current shipment status
- Employed excellent telephone manner for professional and prompt communication
Customer Service Representative
Hertz
Houston, TX
11.2021 - 03.2022
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Answered customer questions and clarified service fees, company policies and rental procedures
- Informed customers about rental availability, insurance options and service timelines
Lead Ramp Agent
United Airlines
Houston, TX
09.2019 - 10.2021
- Attended to special handling instructions for luggage and cargo
- Operated ground support equipment, including tractors, tow bars, belt loaders, and baggage carts
- Maintained safety as number one priority while servicing aircraft and assisting travelers
- Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members
- Informed supervision of needs and problems in assigned areas
- Motivated Aircraft Service Attendant with background in aircraft service
- Well-versed in aircraft safety protocols
Lot Attendant
Hertz
Chicago, IL
04.2018 - 11.2019
- Processed vehicle exchanges, upgrades, and rentals
- Monitored car lot inventory and secured new inventory for balanced model mixes to meet demand
- Received and entered vehicle information into computer system to update inventory
- Distributed car keys to employees and customers
- Provided safe vehicle escort system for customers to and from buildings
VIP Security Officer
Tinley Park Amphitheater
Tinley Park, IL
01.1900 - 08.2018
- Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations
- Investigated incidents involving use of force or weaponry to minimize liability and protect public and security personnel safety
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations
- Protected VIPs on-site and during transportation to destinations
- AC
Sorter
Amazon
Crest Hill, IL
06.2016 - 07.2018
- Washed products, sorted by size, and packaged for sale or further processing
- Checked incoming supplies against purchase orders and the established materials specifications
- Worked in fast-paced production environment to sort Amazon products
Cashier Team Lead
Sky Zone LLC
Orland Park, IL
10.2016 - 06.2018
- Filed and retrieved documents and entered company data and metrics into databases
- Drafted documents, correspondence, and reports using Word, Excel, and other MS Office tools
- Operated photocopiers, scanners, voice mail systems, and facsimile machines
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Supported office staff by processing correspondence, documents, and reports
- Answered questions and provided customers with pricing information
Office Clerk
Vitalife
Orland Park, IL
02.2014 - 05.2016
- Filed and retrieved documents and entered company data and metrics into databases
- Drafted documents, correspondence, and reports using Word, Excel, and other MS Office tools
- Operated photocopiers, scanners, voicemail systems, and facsimile machines
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Supported office staff by processing correspondence, documents, and reports
- Answered questions and provided customers with pricing information
Ride Operator Lead
Flags Great America
Gurnee, IL
05.2015 - 12.2015
- Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs
- Carried passengers on ride trains, guiding and controlling speed and proceeding safely at pedestrian and road crossings
- Observed patrons boarding vehicles to verify safe seating arrangements, prevent overcrowding, and check safety devices
- Announced and described park attractions to customers to entice customers to rides and games
Education
Associate of Applied Science - Criminal Justice
Houston Community College
Houston, TX07-2025
Associate of Applied Science - Criminal justice, Sociology
Southern Illinois University, Carbondale
Carbondale, ILAssociate of Applied Science - Criminal Justice, sociology
Moraine Valley Community College
Palos Hills, ILHigh School Diploma - General Education
Dwight D Eisenhower High School
Blue Island, IL05.2011
Skills
- Emergency response Public speaking
- Organization Customer relations
- Problem resolution
- Verbal communication Problem-solving
- Customer service excellence
- Critical thinking
- Customer service
- Data entry
- Active listening
Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Dispatcher
Jet Airways
01.2022 - Current
Customer Service Representative
Hertz
11.2021 - 03.2022
Lead Ramp Agent
United Airlines
09.2019 - 10.2021
Lot Attendant
Hertz
04.2018 - 11.2019
Cashier Team Lead
Sky Zone LLC
10.2016 - 06.2018
Sorter
Amazon
06.2016 - 07.2018
Ride Operator Lead
Flags Great America
05.2015 - 12.2015
Office Clerk
Vitalife
02.2014 - 05.2016
Associate of Applied Science - Criminal Justice, sociology
Moraine Valley Community College
High School Diploma - General Education
Dwight D Eisenhower High School
Associate of Applied Science - Criminal Justice
Houston Community College
Associate of Applied Science - Criminal justice, Sociology
Southern Illinois University, Carbondale
VIP Security Officer
Tinley Park Amphitheater
01.1900 - 08.2018
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