Ashley Nichols
Maricopa,AZ
Summary
Strong leader and problem-solver dedicated to providing excellent service and building relationships with customers. 10+ years experience in the service/food industry and eager to use what I've learned and apply it to a new environment
Overview
10
10
years of professional experience
Work History
General Manager
Kaleidoscope Juice
03.2020 - Current
- Managed scheduling, employee relations, hiring, and store ordering.
- Trained new hires and built a thorough training procedure with study guides and daily quizzes to ensure all new employees are prepared and set up for success in their new role.
- Motivated, trained, and disciplined employees to maximize performance.
- Delegated tasks to employees to ensure daily tasks were being completed and standards were being upheld.
- Developed and maintained strong relationships with customers and demonstrated more than excellent customer service.
- Increased customer satisfaction by addressing and resolving any issues or concerns in a timely manner, ensuring all customers left happy.
- Managed store inventory to maintain proper stock levels and minimize spoilage or waste.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges, opportunities for improvement and company-wide updates.
Server/Bartender
Picazzo's Healthy Italian Kitchen
08.2014 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05.2016
Skills
Customer Service/Relationship Management
Staff Management
Efficient multi-tasker
Team Player
Problem Resolution
Verbal and written communication
Inventory Control
Leadership and team building
Schedule Management
Timeline
General Manager
Kaleidoscope Juice
03.2020 - Current
Server/Bartender
Picazzo's Healthy Italian Kitchen
08.2014 - 02.2020
High School Diploma -
Horizon High School
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