Jessica Webb
Three Sleeping Eyes Herbal Apothecary LLC.
Gainesville,FL
13
years of professional experience
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Work History
Herbalist, Business Owner, Manager, Artist
9 Years 11 Months- Meticulously oversees, grows, and nourishes various cultivation stages for different trees, shrubs and plants grown from seed or smaller plants, to maximize growth.
- Managed business transactions, client care, customer service, and herbal education, ensuring seamless operations.
- Developed, stored, bottled, and labeled herbal applications to maintain product quality and compliance.
- Explained medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.
- Manages business, files all taxes and paperwork, and schedules shows.
- Delivered exemplary service by listening effectively to patients, returning calls promptly and using.
- Creates item labels, packaging, & executes shipping.
- Delivered herbal applications to customer locations promptly, enhancing customer satisfaction.
- Managed and prioritized multiple projects to ensure timely completion and quality service. and tasks to ensure high quality customer service and Herbal products.
Cultivation Associate
3 Months- Planted, cultivated and harvested various strains of marijuana plants.
- Enhanced productivity through detailed record-keeping of daily progress, identifying and addressing areas for improvement.
- Trimmed & pruned marijuana plants at all life cycles.
- Maintained plant health through precise watering and fertilization, reducing losses and waste.
- Assessed conditions for optimal harvesting by analyzing environmental factors and plant readiness. and identify obstacles.
- Diagnosed plant diseases and researched effective mitigation methods.
- Participated in high-stress environment, working with team to perform successful harvest bi-weekly at efficient paces.
- Trimmed and pruned marijuana plants throughout all growth stages to promote healthy development. marijuana plants at all life cycles.
- Provided comprehensive care for marijuana plants during clone, vegetative, and flowering stages to ensure optimal growth. at clone, veg, & flower stages.
Customer Service Manager
7 Months- Led customer service team in delivering exceptional support and resolving issues efficiently.
- Developed training programs to enhance staff performance and improve customer interactions.
- Analyzed customer feedback to identify service gaps and recommend solutions for enhancement.
- Monitored daily operations to maintain compliance with company policies and best practices.
- Mentored new hires, fostering a culture of teamwork and continuous improvement within the team.
- Monitored inventory levels, coordinating with stock management to ensure product availability.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
1 Year 2 Months- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Resolved customer concerns or complaints promptly and escalated complex issues to management for effective resolution.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Managed phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions efficiently.
- Assisted kitchen staff with food counts by determining the number of items required for complete service.
Dressing Room Manager
2 Years 2 Months- Managed daily boutique operations, ensuring smooth merchandising, inventory control, and customer service.
- Supervised sales floor activities, supporting staff with checkout, restocking, and visual presentation.
- Coordinated intake, pricing, and organization of resale merchandise for accurate floor readiness.
- Monitored inventory levels, reducing stock discrepancies through consistent counts and record updates.
- Trained associates on product standards, customer interactions, and store procedures.
- Resolved customer concerns professionally, maintaining positive shopping experiences and repeat business.
- Scheduled coverage and delegated tasks to support efficient store workflow and service consistency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Certified Master Herbalist - Master Herbalist, Business Management
Associate of Arts - Psychology
High School Diploma
Skills
Customer Service/Relationship Management
Contract development and management
Adobe PhotoShop
Microsoft outlook
word
and excel
Sales strategics
Superior organizational skills
Superb attention to detail
Project management
Conflict resolution techniques
Bookkeeping
Inventiveness
Marketing
Photography
Networking
Accomplishments
- Grew business by 50% in 12 months by implementing perseverance, researching, and listening to my clients needs.
- Consistently maintained high customer satisfaction ratings.
- Sold more than 100 paintings to private collectors across the country.
- Built and maintained a repeat and referral customer base by consistently offering exceptional customer service.
- Improved quality of gardens by creating a watering schedule.
Timeline
Cultivation Associate
Harvest HOC
01.2021 - 04.2021Read More
Herbalist, Business Owner, Manager, Artist
Three Sleeping Eyes Herbal Apothecary LLC.
11.2016 - CurrentRead More
Customer Service Manager
Burlington Coat Factory
06.2016 - 01.2017Read More
Server
Adam's Rib Co
04.2015 - 06.2016Read More
Dressing Room Manager
Sandy's Savvy Chic Resale Boutique
01.2014 - 03.2016Read More
Heart Of Herbs Herbal School
Certified Master Herbalist from Master Herbalist, Business Management
Read More
Santa Fe College
Associate of Arts from Psychology
Read More
Union County High School
High School Diploma
Read More