Ashley Nicolai
Springfield,OH
Summary
My name is Ashley Nicolai, and I have a strong passion for coaching and development. I strive for excellence and am highly production‑driven, with a focus on achieving results while supporting my team’s growth. I enjoy problem‑solving and thrive in environments where I can lead, motivate, and improve performance.”
Overview
12
12
years of professional experience
Work History
US Bank
Client Relationship Consultant 4
Fairborn, Ohio
08.2024 - Current
- Oversaw daily branch operations and streamlined workflow to enhance efficiency
- Managed cash handling, vault control, and audits to ensure accurate reconciliations
- Ensure high standards of customer service
- Handle escalated customer complaints or sensitive situations
- Build a positive, compliant, and customer‑focused culture.
- Built relationships with key customers and community members to foster community engagement
- Monitored customer feedback and analyzed service metrics to identify actionable improvements
- Resolved operational issues and escalated complex problems to management.
- Train and coach branch employees.
- Lead by example in service and professionalism
- Ensured compliance with policies, procedures, and internal controls to mitigate risks
- Problem‑solving and decision‑making
- Communication and conflict resolution
- Time and priority management
- Operations Management
- Staff Leadership & Development
- Leadership and coaching
- Regulatory knowledge
Client Relationship Consultant 3
US Bank
Springfield, OH
10.2016 - 03.2022
- Cultivated client relationships through tailored communication and proactive engagement.
- Educated clients on product features and benefits, fostering increased satisfaction and loyalty.
- Resolved customer inquiries using banking systems and tools, ensuring timely and accurate responses.
- Managed daily operations, promoting workflow efficiency and fostering team collaboration.
- Developed training programs for new staff to enhance skills and efficiency.
- Coached tellers and bankers on customer service techniques, enhancing quality of client interactions.
- Executed thorough opening, closing, and shift change functions to uphold operational standards consistently.
- Provided leadership during times of organizational change or crisis situations.
Pawn Broker team lead
Cashland Financial Services
Springfield, OH
04.2014 - 02.2017
- Led team in daily operations and workflow management.
- Monitored team performance, delivering regular constructive feedback to drive improvement.
- Trained staff on inventory management and safety protocols to enhance operational compliance.
- Created training materials to streamline onboarding process for new employees.
- Developed inventory tracking systems to maintain accurate stock records.
- Monitored inventory levels using computer systems, producing accurate stock reports for management.
- Oversaw receiving and inspection of incoming shipments, ensuring compliance with quality standards.
- Received, checked-in and stocked merchandise throughout store; helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
High School Diploma -
Springfield North High
Springfield, OH05-2008
Some College (No Degree) - Nursing
Clark State
Springfield, OHSkills
- Operations management
- Cash handling
- Regulatory compliance
- Customer relationship management
- Performance monitoring
- Staff scheduling
- Team leadership
- Training development
- Problem solving
- Collaboration
- Project planning
- Multitasking Abilities
- Flexible and adaptable
Timeline
US Bank
Client Relationship Consultant 4
08.2024 - Current
Client Relationship Consultant 3
US Bank
10.2016 - 03.2022
Pawn Broker team lead
Cashland Financial Services
04.2014 - 02.2017
High School Diploma -
Springfield North High
Some College (No Degree) - Nursing
Clark State