Ashley Nivens
Frederick,MD
Summary
Dedicated receptionist skilled in managing front desk operations and enhancing patient interactions. Proficient in appointment scheduling and maintaining accurate records, ensuring a seamless and warm experience for clients.
Overview
10
10
years of professional experience
Work History
Recptionist
First Sight Frederick
Frederick, MD
01.2022 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate records in electronic health systems, improving data retrieval efficiency.
- Responded to inquiries promptly, providing information about services and assisting with navigation.
- Implemented office organization strategies that streamlined daily operations and reduced wait times.
- Trained new reception staff on procedures and best practices for patient interaction and record-keeping.
- Developed improved filing system that enhanced document retrieval speed and accuracy for staff use.
- Assisted in inventory management of office supplies, ensuring availability for seamless operational flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Tech/Inspector Helper
Bioactive Neutralizer
Frederick, MD
01.2016 - 10.2022
- Operated and maintained bioactive neutralization systems to ensure optimal performance and safety compliance.
- Conducted routine inspections and troubleshooting of equipment to identify and resolve issues efficiently.
- Collaborated with cross-functional teams to implement process improvements that enhanced workflow efficiency.
- Trained new technicians on standard operating procedures, equipment usage, and safety protocols.
- Streamlined maintenance schedules, reducing downtime through proactive system checks and repairs.
- Developed documentation for processes and protocols, ensuring clarity in operations for team members.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
Education
ASL Interpreter
Frederick Community College
Frederick, MD12-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Documentation and reporting
- Performance improvement
Languages
ASL
Full Professional
Timeline
Recptionist
First Sight Frederick
01.2022 - Current
Tech/Inspector Helper
Bioactive Neutralizer
01.2016 - 10.2022
ASL Interpreter
Frederick Community College