Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannia Martinez

Pharr,TX

Summary

Dynamic and detail-oriented professional with extensive experience at CSL Plasma, excelling in customer relations and organization. Proven ability to enhance operational efficiency through effective multitasking and time management. Skilled in data entry and adept at fostering a welcoming environment, contributing to improved client satisfaction and streamlined processes.

Overview

3
3
years of professional experience

Work History

Recptionist

Rio Grande Valley College
11.2024 - 01.2025
  • Managed front desk operations, ensuring efficient flow of visitors and client inquiries.
  • Coordinated appointment scheduling using advanced office management software.
  • Maintained organized filing system for client records and documentation.
  • Streamlined communication between departments to enhance service delivery.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.

Reception Tech/Donor Support Tech/ DST Trainer

CSL Plasma
06.2022 - 10.2024
  • Assisted in managing incoming calls and directing them to appropriate personnel.
  • Maintained cleanliness and organization of reception area to ensure welcoming environment.
  • Learned to operate office equipment, including multi-line phone systems and fax machines.
  • Greeted visitors and provided information regarding services offered by the organization.
  • Participated in training sessions to enhance knowledge of company policies and procedures.
  • Reduced wait times for clients through efficient check-in processes, improving overall customer experience.
  • Collaborated with various departments, providing administrative support as needed for smooth operations across the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Coordinated cross-training sessions to enhance team versatility and productivity.

Education

High School Diploma -

PSJA North High School

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Data inputting
  • Multi-line telephone operation
  • Typing speed
  • Multitasking Abilities
  • Flexible and adaptable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Recptionist

Rio Grande Valley College
11.2024 - 01.2025

Reception Tech/Donor Support Tech/ DST Trainer

CSL Plasma
06.2022 - 10.2024

High School Diploma -

PSJA North High School

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Hannia Martinez