Ashley Coones
Moses Lake,WA
Summary
Reliable Office Professional offering fifteen years of experience playing a key role in attaining daily objectives and reaching long-term goals across multiple aspects of operations. Independently handles clerical tasks, as well as supervise shipping and delivery operations. Dedicated to accurate record-keeping, work site safety, and timely issue resolution. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel at any challenge faced with.
Overview
17
17
years of professional experience
Work History
Office Manager
Broadway Animal Hospital, Moses Lake
Moses Lake , WA
11.2023 - Current
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Identified and resolved customer payment discrepancies.
- Analyzed customer accounts to determine appropriate collection action.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
Package Center Supervisor
United Parcel Service
Moses Lake , WA
02.2010 - 12.2023
- Ensured timely and accurate package handling, sorting, and delivery to customers.
- Supervised team members in the efficient processing of all packages, ensuring customer satisfaction.
- Maintained a safe working environment by following safety regulations and policies.
- Provided training to new employees on proper package handling techniques.
- Managed customer relations by responding to inquiries about packages in transit or delivered incorrectly.
- Assisted with resolving any customer service issues that arose during the shift.
- Resolved escalated customer complaints in a professional manner while maintaining company standards.
- Reviewed employee timecards for accuracy before submitting them to payroll.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Checked completed work for errors or duplicate information before submission.
- Reviewed documents for accuracy, completeness, and compliance with organizational policies and procedures.
- Created electronic files for physical documents to ensure easy retrieval and storage.
- Scanned paper documents into the digital filing system for archiving purposes.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Preloader
United Parcel Service
Moses Lake , WA
05.2007 - 02.2010
- Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Accurately recorded information such as item numbers, quantities received and shipped into database system.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Provided feedback on processes improvements which could increase efficiency in loading and unloading operations.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Used scanners to track parcel information, condition or receipt.
- Packed boxes and stock using organizational guidelines.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Used digital database to keep records of units and stock moved.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Education
High School Diploma -
Ephrata High School
Ephrata, WA06.2006
Skills
- Time Management
- Adaptability
- Complaint resolution
- Ethics-focused
- Shipping and receiving
- Safety and compliance
- Sorting and labeling
- Decision-Making
- Safety Procedures
- Records Maintenance
- Performance Assessment
- Sound Judgment
- Time and Wage Tracking
- Information Verification
- Clear Communication
- Shipping and Receiving
- MS Office
- Basic Mathematics
- Policy and Procedure Enforcement
- Transportation Coordination
- Material Handling and Moving
- Critical Thinking
- Hazard Identification
- Positive Attitude
- Loading and Unloading
- Mentoring and Training
- Attention to Detail
- Work Planning and Prioritization
- Email and Phone Communication
- Computer Skills
- Word Processing
- Database Documentation
- Customer Relations
References
References available upon request.
Timeline
Office Manager
Broadway Animal Hospital, Moses Lake
11.2023 - Current
Package Center Supervisor
United Parcel Service
02.2010 - 12.2023
Preloader
United Parcel Service
05.2007 - 02.2010
High School Diploma -
Ephrata High School
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