Ashley Nuno
San Antonio,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Broadway Nails and Lashes. Leveraged exceptional customer service and time management skills to reduce wait times and improve service efficiency. Achieved significant improvements in guest experience and operational workflow, demonstrating a strong ability to meet and exceed employer expectations. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Energy One with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Broadway Nails and Lashes
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Provided customers with information regarding cosmetology-related inquiries
Cashier
Miss A
10.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to increase revenue.
Door-to-Door Sales Representative
Energy One Windows
06.2023 - 07.2023
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Offered customers best-fit, beneficial solutions from available window product line.
Sales Associate
American Eagle Outfitters, Inc
04.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts - Dental Hygiene
Northwest Vista College
San Antonio, TX06.2026
High School Diploma -
Holmes HighSchool
San Antonio, TX06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Appointment Scheduling
- Hospitality services
- Telephone Etiquette
Languages
Spanish
Limited Working
Interests
Conversating with others
Learning new things
Improving myself
Dentistry
Timeline
Front Desk Receptionist
Broadway Nails and Lashes
05.2024 - Current
Cashier
Miss A
10.2023 - 05.2024
Door-to-Door Sales Representative
Energy One Windows
06.2023 - 07.2023
Sales Associate
American Eagle Outfitters, Inc
04.2022 - 06.2023
Associate of Arts - Dental Hygiene
Northwest Vista College
High School Diploma -
Holmes HighSchool
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