ASHLEY O'BRIEN

Managed in a variety of Crumbl operational areas which include but not limited to:

• Store inventory and supply ordering, set daily game-plans and supervised the mixing and baking process and implemented quality control and taste.
• Monitored facilities and equipment management.
• Recruited, hired and trained staff on company procedures/principles and practices. Monitored labor and developed schedules.
• Forecasted cookie supply and demand through store metric sales, and made daily cash bank deposits.
• Oversaw delivery experience, catering orders and handled any customer complaints and focused on creating good experiences for customers.

• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Responded to and resolved customer questions and concerns.
• Completed store opening and closing procedures and balanced tills.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Completed cash and credit card transactions accurately using POS software.

• Cash handling experience; handling registers when taking orders, counting down store safe, completing cash deposits at the end of each shift
• Stocking, cleaning up after the shift is over, and making sure all crew members are engaging in positive customer service with our customers
• Delegate store duties to ensure maximum efficiency while running/managing the floor
• Assistant to People Department Manager; assists in conducting interviews and hiring new employees and as well as training said newly hired employees.

• Interacting and providing excellent customer service skills to a diverse group of customers
• Making sure all products are handled quickly, efficiently, and with care
• Keeping the store clean at all times, and preparing for the day by discussing daily goals that need to be reached or achieved
• Cash handling experience.