Chrystal Elizarraraz
San Pedro,CA
Summary
Empathic, effective and motivated certified professional able to combine experience with compassion to meet challenges facing today's organizations. Looking to join a team dedicated upholding highest standards of operations.
Seasoned professional with 13 years' experience in hospitality and administration. Ability to apply management concepts advocate for all personal and organization. Highly skilled in working within collaborative environments, utilizing effective problem-solving techniques, and professional prompt. Demonstrated leadership skills that guide teams towards achievement of positive outcomes and drive organizational performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Terranea Resort And Spa - Palos Verdes
02.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Collaborated with cross-functional teams to develop innovative solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget implementations, employee evaluations, and contract details.
Senior 2 Manager
The Cheesecake Factory
04.2012 - 02.2017
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Worked cross-functionally with marketing, sales and finance departments
- Evaluated reports from front-line managers to make managerial key decisions
- Led employee performance reviews and discussed improvement strategies with each team member
- Collaborated with industry partners to build valuable relationships and achieve operational targets
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements
- Reported on qualitative and quantitative analysis, providing data-driven insights to senior leaders
- Resolved problems proactively and decisively, applying business acumen and sound judgment
- Reviewed and approved product-related communications to ensure product correctness and messagingaccuracy
- Directed and led mentorship and staff teams to support strategic initiatives
- Managed yearly budget of $15,0000 plus in sales trends and revenue
- Reviewed all requests to hire, promote or fire employees in southern region and northern regions
- Developed ambitious goals for management, kitchen operations and financial policy band procedure functions
- Directed 200-person staff team and managed $13-15,0000 budget to develop and oversee comprehensive multi-regional sales plan and realize sustained business and market share growth
- Established priorities and clear policies for the restaurant and cleanliness and financial area
- Evaluated competitive incentive data and impact on marketplace to assess national and regional incentive program effectiveness
- Prepared, recommended, and controlled indirect incentive programs to motivate dealer staff towards sales-targets
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Certified Clinical Medical Assistant
Dr Akavan, Inrternal Medicine And OBGYN
01.2006 - 03.2012
- Used Revenue cycle Icd9 and coding billing software to process patient payments and update accounts
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Scheduled appointments for patients via phone and in person
- Educated patients about medications, procedures and physician's instructions
- Cleaned, restocked and prepared exam rooms and medical equipment
- Helped residents achieve health education program goals and increase independence
- Recorded vital signs and medical history for 20-30 patients for each eight hour day span
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Completed and submitted clinical documentation in accordance with agency guidelines
- Positioned patients for optimal comfort before procedures
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Bachelor of Science - Communications
Cal State Dominguez Hills University
Dominguez Hills2012
Associate of Arts - Communications
Los Ángeles Harbor College
Wilmington, CA2008
High School Diploma -
Santa Ynez Valley Union High School
Santa Ynez, CA2005
Skills
- Stocking supplies
- Medical billing
- Documentation procedures expert
- Patient scheduling
- Data entry
- Wound care and irrigation
- Venipuncture and phlebotomy
- Proper sterilization techniques
- Advanced anatomy knowledge
- Vital signs monitoring
- Specimens collection and processing
- Understands medical procedures
- Charting expertise
- Patient feeding
- Patient toileting
- Process and Procedure Refinement
- Microsoft Office
- Oracle Primavera Enterprise Project Portfolio Management
- Market Analysis
- Sales Team Development
- Product Costing
- Employee Scheduling
- SAP Crystal Reports
- Government Rules and Regulations
- Motivational Leadership
- Workload Planning
- Operational Efficiency
- Morale Improvements
- Strategic Vision
- Maintaining Clean Work Areas
- Total Quality Management
- Safety Assurance
- Microsoft Dynamics
- Profit and Loss
- IBM Power Systems Software
- Oracle Fusion Applications
- Sales Activities
- Financial Forecasting
- Business Management Principles
- Program Development
- Google Docs
- IBM Cognos Impromptu
- Oracle JD Edwards EnterpriseOne
- Verbal and Written Communication
- Employment Law
- Market Growth
- Financial Management
- Economic Analysis
- Microsoft Internet Explorer
- Microsoft Windows
- Apple macOS
- Manage Contracts
- Staff Training
- Microsoft Visual Basic
- Labor Cost Controls
- Financial Statements
- Manage Budgets
- Profit and Loss Accountability
- Microsoft Access
- Risk Management
- Microsoft Outlook
- Food Preparation and Safety
- Sales Expertise
- Menu Planning
- Google Analytics
- Microsoft Project
- Cost Management
- Vendor Negotiations
- Oracle PeopleSoft
- Product Analysis
- Intuit QuickBooks
- Order Supplies
- Staff Development
- Project Planning
- Microsoft SharePoint
- Microsoft Excel
- Corporate Social Responsibility
- Customer Service
- SAS
- McAfee
- YouTube
- MicroStrategy
- Symantec
Websites
Accomplishments
- Documentation
Documented patient information obtained from intake interviews - Patient Care
Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses - Patient Education
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions - Perinatal Care
Affiliations
- OSHA Compliance
- American Hospital Association
- American Society of Healthcare Professionals
- American Association of Health Plans
- Member, Alumni Association
Additional Information
Contributing thoughts and ideas that will result in solutions that result in increase financial productivity higher in aspects of overall.
Ability to coordinate multiple tasks such as proper policies and procedures in active performance higher retention in all areas of work to bring progress in any situations. P&L, developing budgets, financials planning and strategic decision making process improvement in all future planning.high energy and I always thrive in a fast pace environment. Reginal managers food safety certification (serve safe Manager Certification) ability to coordinate multiple task such as food beverage and labor cost while maintaining required standards of operation in a daily restaurant. Proactively attracting, identifying, and hiring team members that embody and have the ability to grow within the organization. addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts. Leading by example and being a role model for high quality, and hands on floor management including effective development of labor to maximize throughput.
Certification
- BLS - Basic Life Support
- CPR certified through American Heart Association
- CNA
- Current certified medical assistant certification
- Serve Safe Certified
- RBS Certified of the state of California
Languages
Spanish
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
General Manager
Terranea Resort And Spa - Palos Verdes
02.2017 - Current
Senior 2 Manager
The Cheesecake Factory
04.2012 - 02.2017
Certified Clinical Medical Assistant
Dr Akavan, Inrternal Medicine And OBGYN
01.2006 - 03.2012
Bachelor of Science - Communications
Cal State Dominguez Hills University
Associate of Arts - Communications
Los Ángeles Harbor College
High School Diploma -
Santa Ynez Valley Union High School
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