Ashley O'Bryan
Waterloo,NY
Summary
Service-oriented Communication assistant committed to delivering real-time translation and captioning for organizations, programs and individuals serving hearing-impaired community. Retains deep knowledge of pre-production and real-time captioning with emphasis on speed, accuracy and dependability.
Overview
9
9
years of professional experience
Work History
Cashier/Customer Service/ Front End Coordinator
Wegmans
Auburn, NY
07.2023 - Current
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Provided accurate change to customers when making transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store. Responsible for closing and/or opening the store as part of a varied schedule that changes on a weekly basis.
Communications Assistant
CSD Relay
Syracuse, NY
03.2022 - 04.2023
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Transcribe exact wording for wide-ranging conversations.
- Maintaining strict compliance with government regulations barring interference in conversations.
- Protect callers personal information by following exact protocols for typing conversations with no recording or documentation.
- Typing telephone conversations verbatim to facilitate accurate communication.
Captioning Assistant
CSD Relay Service
Syracuse, NY
09.2020 - 06.2021
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Transcribed exact wording for wide-ranging conversations.
- Followed call center procedures when delivering services.
- Participated in training courses to enhance technical skills.
- Maintained strict compliance with government regulations barring interference in conversations.
- Converted audio content manually into text captions for individuals with hearing loss.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Captioned telephone conversations verbatim to facilitate accurate communications.
Shift Supervisor
Kinney Drugs
Weedsport, NY
02.2016 - 12.2018
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored security and enforced loss prevention strategies during shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
Education
Associate of Science - Liberal Arts And Sciences
Cayuga County Community College
Auburn, NY08.2017
Some College (No Degree) - Medical Billing And Coding
Bryant And Stratton College
Online Skills
- Problem Solving
- Detail-Oriented
- Customer Service
- Computer Skills
- Teamwork
- Organization
- Willingness to learn
- Responsible
- Dependable
Timeline
Cashier/Customer Service/ Front End Coordinator
Wegmans
07.2023 - Current
Communications Assistant
CSD Relay
03.2022 - 04.2023
Captioning Assistant
CSD Relay Service
09.2020 - 06.2021
Shift Supervisor
Kinney Drugs
02.2016 - 12.2018
Associate of Science - Liberal Arts And Sciences
Cayuga County Community College
Some College (No Degree) - Medical Billing And Coding
Bryant And Stratton College
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