Katherine Earl
Wilhoit
Summary
Resourceful Supervisor with over 15 years of experience in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together and achieve targets. Ability to work remotely in a virtual team environment.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Front End Service Manager /Customer Service Cashier
Safeway
Prescott, AZ
03.2025 - Current
- Supported customers in navigating inquiries and product choices to enhance overall shopping experiences.
- Refined checkout procedures to improve customer satisfaction and encourage repeat business.
- Engaged with team members to monitor stock levels, facilitating product availability and enhancing customer experience during high-demand periods.
- Implemented strategies to provide outstanding customer service, contributing to a more enjoyable and engaging shopping atmosphere.
- Streamlined service operations by implementing process improvements and best practices.
- Resolved customer complaints in professional and timely manner.
Logistics Coordinator
DB Schenker Logistics
Boise, ID
11.2017 - 09.2024
- Coordinated logistics activities to support on-time delivery and maintain accurate inventory levels.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with cross-functional teams to ensure alignment on project timelines and deliverables.
- Trained new team members on logistics procedures, fostering a culture of continuous improvement.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Production Supervisor
Kelly Services
Boise, ID
03.2015 - 07.2017
- Facilitated coordination of production requirements with staffing to optimize operational efficiency.
- Oversaw equipment and supply monitoring, aligning manpower to meet operational demand.
- Facilitated task delegation to achieve project milestones and boost team productivity.
- Engineered comprehensive schedules to optimize staff allocation and equipment utilization.
- Facilitated cross-functional collaboration to enhance workflow efficiency and resource integration.
- Implemented innovative workflow solutions that balanced production demands with available resources, enhancing operational efficiency.
- Supervised daily production operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize efficiency and meet production targets.
Education
Associate of Applied Science - Marketing Management And Research
Boise State University
Boise, ID05-1996
High School Diploma - undefined
Boise High School
Boise06-1979
Skills
- Logistics coordination
- Effective communication
- Inventory audits
- Optimistic outlook
- Effective team leadership
- Multitasking and organization
- Problem-solving
- Service excellence
- Sales expertise
- Critical thinking
- Reliable and responsible
- Employee training and development
- Time management
- Customer service management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Customer Service (Experienced)
- Inventory Management
- Team leadership expertise
- Training expertise
- Experienced in marketing strategies
- Experienced in financial accounting
Timeline
Front End Service Manager /Customer Service Cashier
Safeway
03.2025 - Current
Logistics Coordinator
DB Schenker Logistics
11.2017 - 09.2024
Production Supervisor
Kelly Services
03.2015 - 07.2017
High School Diploma - undefined
Boise High School
Associate of Applied Science - Marketing Management And Research
Boise State University