Travis Byrd
Charlotte,NC
Summary
Customer Service Specialist experienced in prioritizing tasks and multi-tasking within fast-paced environments. Achieved high customer satisfaction through effective handling of escalated support issues and leveraging CRM systems to connect customers with products and services. Box Truck Driver proficient in safely operating large vehicles for long-distance deliveries, ensuring compliance with DOT regulations while enhancing organizational reputation.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Customer Service Manager/Cashier Team Lead
McDonald's Restaurant
Charlotte, North Carolina
03.2026 - Current
- Supervised daily operations and customer service standards in a high-volume fast-food environment.
- Trained and mentored staff on effective communication and customer engagement techniques.
- Handled customer inquiries and resolved complaints to enhance satisfaction levels.
Paw room line lead
Tyson Foods
Monroe, NC
12.2020 - 05.2025
- Led daily production activities to ensure operational efficiency and safety compliance.
- Trained and mentored team members on equipment use and safety protocols, enhancing safety awareness.
- Coordinated workflow among staff to align with production targets and deadlines, ensuring smooth operations.
- Check temperature of products.
- Oversaw packaging process, ensuring quality and compliance with safety standards.
Box Truck Driver
Baskerville family LLC
Colorado Springs, Colorado
03.2018 - 04.2019
- Delivered goods using box truck, ensuring timely and safe arrival at destinations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained precise delivery logs and documentation to ensure compliance with regulations.
- Completed longest delivery route from Colorado Springs, Colorado, to Albemarle, North Carolina.
Verifyer
Tyson Foods
Monroe, NC
02.2017 - 11.2017
- Find and verify pallets to be loaded into truck trailers.
- Verify Boxes of various products made and distributed by Tyson foods.
- Check temperature of truck trailers.
- Check interior of truck trailers.
- Clean interior truck trailers if necessary.
- Hold trucks for sanitation or cool down time if necessary.
- document pallets being loaded into trucks.
Line Operator
Fiberon
New London, North Carolina
10.2013 - 08.2016
- Operated machinery for production of composite decking materials.
- Monitored production lines to maintain quality and efficiency standards.
- Collaborated with team members to ensure smooth workflow.
- Operated hand trucks when necessary
- On recycling side operated forklift when required
- Hand separated materials for recycling to facilitate waste management.
Education
Business And Managerial Economics
Rowan-Cabarrus Community College
Salisbury, NC 08.2013 - 02.2014
Salisbury High School
Salisbury, NCSkills
- Customer service
- Complaint resolution
- Workflow coordination
- Operational efficiency
- Quality assurance
- Microsoft outlook, word, and Excel
- Effective workflow management
- Adherence to high customer service standards
- Social media monitoring
- Research
- Quality control
- Safety compliance
- Package verification
- Inventory management
- Material handling
- Assembly and production
- Warehouse safety
- Pallet jack handling
- Pallet jack operation
- Warehouse organization
- Forklift operations
- Material rotation
- Space optimization
- Sorting
- Shipping and receiving
- Materials handling and transport
- Microsoft Outlook
- Barcode scanning
- Packaging and labeling
- Computer proficiency
- Logistics management
- Picking and packing
- Attention to detail
- Forklift operation
- Shipment palletization
- Load management
- Customer relationship management
- Logistics coordination
- Time management
- GPS navigation
- Adaptability
- Load securing
- Punctuality
- Fuel efficiency
- Tailgate lift operation
- DOT regulations
- Vehicle maintenance
- Weight distribution calculation
- Safe driving practices
- Fragile merchandise transport
- Product invoices
- Pallet jack operation
- Defensive driving
- Local routes
- Route navigation
- Defensive driving techniques
- Traffic laws compliance
- Stress tolerance capacity
- Adaptable driving styles
- GPS navigation proficiency
- Fuel efficiency awareness
- Logbook management
- Route planning expertise
- Professionalism and punctuality
- Decision making aptitude
- Weather condition preparedness
- Basic mechanical repair
- Accident prevention strategies
- Valid Driver's license
- Liftgate operation
- Vehicle cleaning
- Safe Loading Techniques
- Preventive Maintenance
- Freight expertise
- Shipment verification
- Multitasking Abilities
- Logistics
- Customer-focused
- Delivery and shipment records
- Food safety
- Customer engagement
- Team collaboration
- Performance evaluation
- Shift management
- Sanitation standards
- Health and safety regulation
- Food safety compliance
- Marketing knowledge
- Consistent employment
- Kitchen oversight
- Order delivery practices
- Point of sale (POS) system operation
- Customer service best practices
- Adaptable
- Take-out service
- Food plating and presentation
- Staff scheduling
- Restaurant operations management
- Pre-shift walk-through
Certification
- Certified manager
- Safe serve certified
- Stir fry certified
- Forklift certified
Affiliations
- Gardening, gaming, cooking, reading, and I love to create stories.
Timeline
Customer Service Manager/Cashier Team Lead
McDonald's Restaurant
03.2026 - Current
Paw room line lead
Tyson Foods
12.2020 - 05.2025
Box Truck Driver
Baskerville family LLC
03.2018 - 04.2019
Verifyer
Tyson Foods
02.2017 - 11.2017
Line Operator
Fiberon
10.2013 - 08.2016
Business And Managerial Economics
Rowan-Cabarrus Community College
08.2013 - 02.2014
Salisbury High School