Ashley Ochoa
Durham,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Big Blue Swim School
Apex, NC
08.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Customer Service Associate
Walgreens
Durham, NC
10.2022 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Crew Trainer
McDonald's
Durham, NC
05.2021 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
Education
Associate - Science
Durham Technical Community College
Durham, NCHigh School Diploma -
Excelsior Classical Academy
Durham, NC06.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Good communication skills
- Cash Handling
- Stock replenishment
- Teamwork and Collaboration
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Swim Instructor
Big Blue Swim School
08.2024 - Current
Customer Service Associate
Walgreens
10.2022 - 01.2025
Crew Trainer
McDonald's
05.2021 - 08.2022
Associate - Science
Durham Technical Community College
High School Diploma -
Excelsior Classical Academy