Ashley Ochoa
Forney,TX
Summary
Experienced customer service professional with a track record of building strong relationships, exceeding customer expectations, and driving satisfaction and loyalty. Skilled in identifying and addressing customer needs. Passionate about delivering exceptional service and creating positive impacts on customer experiences. Dedicated to fostering long-term relationships and driving repeat business through personalized interactions.
Overview
6
6
years of professional experience
Work History
SENIOR CUSTOMER SERVICE ADVOCATE/PROTEGE
United healthcare optum
03.2022 - Current
- Managed pharmacy benefit programs optimizing medication adherence and cost-effectiveness
- Assisted customers with prescription orders and medication inquiries at a local pharmacy.
- Provided excellent customer service by addressing patient concerns and answering questions about medications.
- Oversaw teams during supervisors' absences.
- Conducted individual meetings with advocates during supervisor's absence.
- Generated Excel reports to analyze metrics.
Medical Front Office Coordinator
Orthopedic Specialists Of Dallas
Rockwall, TX
08.2020 - 03.2022
- Streamlined check-in and check-out procedures for patients.
- Oversaw scheduling of patient appointments and follow-ups.
- Checked insurance coverage to facilitate copay acquisition for visit.
- Maintained and organized patient records in compliance with HIPAA regulations
- Collaborated with healthcare team members to provide optimal patient care
FRONT OFFICE MANAGER/ MEDICAL ASSISTANT
North Tx center for pain management
Plano, Tx
04.2019 - 03.2022
- Managed daily front office operations, ensuring efficient patient flow and enhanced customer service
- Coordinated appointment scheduling and patient communications, increasing overall satisfaction rates
- Maintained accurate patient records and documentation, adhering to HIPAA regulations
- Trained and supervised front office staff, promoting a collaborative and productive work environment
- Provided administrative support to medical practitioners, facilitating smooth patient care delivery
- Conducted patient intake interviews, collecting relevant medical histories and information
- Assisted in the development and implementation of office policies and procedures to improve workflow
- Guided patients to examination rooms and documented their vital statistics.
- Stocked exam rooms/ administered injections
- Collected UAs
Education
HIGH SCHOOL DIPLOMA - undefined
North mesquite
Mesquite, Tx05.2003
Skills
- Problem-solving abilities
- Empathy and active listening
- Customer relationship management
- Adaptability to change
- Team collaboration
- Patient care
- Electronic health records (EHR)
- Attention to detail
- Strong leadership abilities
- Organizational skills
- Time management skills
- Multitasking capabilities
LANGUAGES
English | Advanced
Timeline
SENIOR CUSTOMER SERVICE ADVOCATE/PROTEGE
United healthcare optum
03.2022 - Current
Medical Front Office Coordinator
Orthopedic Specialists Of Dallas
08.2020 - 03.2022
FRONT OFFICE MANAGER/ MEDICAL ASSISTANT
North Tx center for pain management
04.2019 - 03.2022
HIGH SCHOOL DIPLOMA - undefined
North mesquite