Cecilia Zapien

Committed Senior Customer Service Advocate with deep understanding of resolving complex customer inquiries in a fast-paced environment. Demonstrated track record of fostering positive relationships with customers to enhance loyalty and satisfaction. Proven ability to train and lead team members, consistently achieving team goals. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions leading to customer satisfaction. Enthusiastic Senior Customer Service Representative with more than [Number] years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.