Jacqueline Renteria
Yuma,AZ
Summary
Dedicated Senior Customer Service Advocate experienced in resolving complex inquiries and enhancing patient experiences. Improved service efficiency through collaboration with healthcare teams and provided expert support for health management solutions. Trained new staff on best practices, ensuring consistent delivery of high-quality customer care.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Customer Service Advocate
Sequence Health
Atlanta, Georgia
10.2023 - Current
Resolved complex customer inquiries through effective problem-solving techniques.
- Delivered personalized customer service, resolving inquiries and issues accurately and efficiently for diverse clients.
- Provided expert support to clients regarding health management solutions.
- Collaborated with healthcare teams to enhance patient experiences and outcomes.
- Assisted patients with appointment and surgery issues, enhancing their overall experience.
- Evaluated customer feedback to identify areas for improvement in customer service processes.
- Trained new staff on customer service protocols and best practices.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Utilized customer relationship management software to track interactions efficiently.
Deli Associate
Walmart
Yuma, USA
01.2012 - Current
- Provided quality service in the deli department bakery associate stocker cashier
- Prepared deli products following food safety guidelines and company standards.
- Assisted customers with product selection and provided samples for tastings.
- Maintained cleanliness of workstations, equipment, and display cases daily.
Education
12 - General Studies
San Pasqual High School
Winterhaven, CASome College (No Degree) - Nursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Customer service
- Healthcare support
- Issue resolution
- Customer engagement
- Effective communication
- Problem solving
- Team training
- Decision-making
- Time management
- Client support
- Active listening
- Healthcare collaboration
- Record keeping
- Food Safety
- Food Handling
- Food Preparation
- Cooking
- Meal Preparation
- Food Production
- Serving Experience
- Packaging
- Merchandising
- Retail Sales
- Shift Management
- Cleaning Experience
- Customer service excellence
- Inbound and outbound calling
- Telephone etiquette
- Bilingual communication
- Empathy and patience
- Team collaboration
- Positive Language Use
- Attention to detail
- Problem-solving
- Customer service excellence
- Positive Language Use
Certification
Food Handler Certification
Languages
English, Expert
Timeline
Senior Customer Service Advocate
Sequence Health
10.2023 - Current
Deli Associate
Walmart
01.2012 - Current
12 - General Studies
San Pasqual High School
Some College (No Degree) - Nursing
Maricopa Community Colleges, Gateway Community College