Patricia Hill

Handled incoming water and sewer emergencies, gathering accurate information for timely response and creating work orders in MMIS system. Coordinated with field service representatives and other departments to resolve service issues and maintain customer satisfaction.

• Managed customer inquiries across multiple communication channels, ensuring prompt and effective responses.
• Resolved complex customer issues through collaboration with internal departments, enhancing overall customer experience.
• Provided training and mentorship to new customer service representatives.

Dispatched 20-30 technicians per night across the new york metropolitan area. answered high volume inbound calls and entered service requests into the AS400 system. Monitored technician locations and communication updates using voxer and fleet tracking tools. contact customers with estimated arrival times, delays, and service updates. supported dispatch coverage for Queens, Long Island, and Westchester as needed. Delivered empathetic customer service during plumbing emergencies in a fast paced environment