Chaya Hutchinson
Perry,GA
Summary
Personable Customer Service Representative offering 6 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Service Advocate
New York Life Insurance Co
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing training and project opportunities to enhance job performance continuously.
- Collaborated with team members to share knowledge and improve overall customer service quality.
Travel Support Representative
Elevation Connect
03.2022 - 12.2022
- Sent maintenance tickets to the local teams to assist guests on-site.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Assisted with modifying reservations and processing payments.
Seasonal Customer Service Assoc.
Bath and Body Works
11.2021 - 01.2022
- Provided sales in a fast-paced environment.
- Handled customer complaints professionally, resulting in satisfactory outcomes.
- Responded proactively and positively to rapid change.
Kitchen Manager
McDonald's
07.2019 - 10.2021
- Maintained a clean and safe work environment, adhering to all health department regulations.
- Steadily provided food for customers.
- Checked and tested foods to verify quality and temperature.
- Trained new team members, fostering a positive culture of teamwork.
Education
Certificate of Bootcamp Completion -
Generation USA Jr. Web Developer Program
Remote, GA02.2023
High School Diploma -
Peach County High School
Fort Valley, GA05.2018
Lee County High School
Lee County, GA07.2017
Skills
- Active Listening
- Basic programming
- Critical thinking
- Microsoft Excel
- Adaptable
- Microsoft Word
- Communication
- Problem Solving
- Customer Service
- Leadership
- Bootstrap
- JavaScript
- HTML
- CSS
Certification
W3 Schools JavaScript Certification, 02/03/23
Timeline
Senior Customer Service Advocate
New York Life Insurance Co
03.2023 - Current
Travel Support Representative
Elevation Connect
03.2022 - 12.2022
Seasonal Customer Service Assoc.
Bath and Body Works
11.2021 - 01.2022
Kitchen Manager
McDonald's
07.2019 - 10.2021
Certificate of Bootcamp Completion -
Generation USA Jr. Web Developer Program
High School Diploma -
Peach County High School
Lee County High School
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