Erica McGuire
Holgate,OH
Summary
Knowledgeable and dedicated with extensive experience in HVAC/Mechanical material. Solid team play with outgoing, positive demeanor and motivated to contribute to company success. Ability to handle multiple projects with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Service Advocate
Johns Manville
12.2015 - Current
- Build long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Enhance customer satisfaction by promptly addressing and resolving inquires and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns
- Maintained a positive work environment, fostering team collaboration and continuous improvement
- Visited customer offices to handle on-site concerns and maximize account loyalty.
Inspector Packer
Johns Manville
07.2011 - 12.2015
- Enhanced project timelines by collaborating effectively with team members on various tasks
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed
- Improved worksite efficiency by maintaining clean and organized work areas
Education
No Degree - Executive Secretary, Business & Nursing
Northwest State Community College
Archbold, OHHigh School Diploma -
Ayersville High School
Defiance, OH05.1996
Skills
- Senior Leadership Support
- Decision Making
- Effective Communication
- Managing Multiple Task
- Customer Relations
- Order Fulfillment
- Active Listening
- Microsoft Excell
- Microsoft Work
Accomplishments
Johns Manville Account Specialist of the Year, 2019
NB Handy Strongest Link Award, 2021 and 2022
Affiliations
- Ayersville School Board Member since 2022
Certification
Leadership Defiance County, Certificate of Completion, May 2022
Timeline
Senior Customer Service Advocate
Johns Manville
12.2015 - Current
Inspector Packer
Johns Manville
07.2011 - 12.2015
No Degree - Executive Secretary, Business & Nursing
Northwest State Community College
High School Diploma -
Ayersville High School
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