Iris Farias

• Active listening: The ability to listen attentively to customers and provide appropriate feedback
• Problem solving: The ability to analyze and evaluate issues, and use creativity to come up with solutions
• Interpersonal skills: The ability to communicate effectively, stay positive, and maintain composure, even when dealing with difficult customers

Time management: The ability to manage your time effectively so you can respond to customer queries promptly

• Met daily customer service quotas with a focus on quality
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Made appropriate account corrections to resolve customer problems.

• Exhibited ability to accurately count currency and make change quickly and efficiently
• Responded promptly to customer queries to increase overall satisfaction
• Trained new employees on company policies and strong sales techniques
• Trained new employees on proper operating procedures for conducting pawn loan transactions.