Ashley Ochoa

Strong critical thinking and multi-tasking skills to manage complex information, assess problems, and develop effective solutions. Coordinated complex infusion and enteral nutrition referrals including; qualifying patients for medication or TPN, coordination of bedside IV antibiotic administration instruction with patient, families and vendor(s) nurses. Processed requests for all wound, mobility and respiratory DME, including: home oxygen & ventilators, CPAP/BiPAP machines, tracheostomy supplies, laryngectomy supplies, pulse oximeters, hospital beds, wheelchairs, etc. Managed a large patient load with various complex needs utilizing EMR and Allscripts. Mainained high volume of home health and hospice referrals with excellent success rate.

I worked as a front desk receptionist for the medical records department. In this position I received and processed medical records requests. Obtained patient releases for dissemination of information. Printed out records from EMR (electronic medical record) and dispensed as directed. Adhered to all facility, company and legal guidelines including HIPAA. Input data into computer programs and filing systems. Audited records for accuracy. Handled multi-line phones.

As a compassionate caregiver, I provided numerous patient care services, including; meal preparation by following prescribed dietary requirements, cleaning, personal hygiene. Physical assistance with transfer and ambulation. Responded appropriately to the physical, emotional and developmental needs of patients. Maintain a safe and secure environment for my patients. Maintained accurate records of patient care, condition, progress and concerns.

I escorted and prepared patients for diagnostic medical exams; x-ray, ultrasound, mammogram, MRI and CT scans. Collected and recorded essential vitals. Assisted radiologists in preparation of patient's medical charts. Obtained outside records and imaging from other medical facilities. Prepared release of x-ray films and CD's for patients/doctors. Obtained information about clients medical history. Performed clerical duties such as data entry, answering phones and filing. Utilization and knowledge of advanced radiology software and PACS systems.

Patient check-in and registration of demographic and insurance information. Procurement of all batches and cash collections. Prepared complex reports for co-payment collections data and missing charges/rejections. Processed referrals and authorizations. Surgery scheduling of in-patient and out-patient procedures, as well as coordination of pre-op and post-op tests and care instructions. Ability to handle and coordinate all inventory of office supplies. Rapidly mastered several computer systems and technology including Epic and IDX. Knowledge of ICD-9/10 codes, CPT coding with a broad understanding of numerous insurance companies.