Kawehionalani Nishimura
Summary
Energetically led my team at Pa'ina Cafe, enhancing customer satisfaction and staff proficiency. Expert in staff supervision and emergency response, I significantly improved operational efficiency. My adeptness in critical thinking and commitment to excellence drove success, showcasing a blend of hard and soft skills without relying on daily tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Hawaii Health System Corporation
08.2023 - 12.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Resolved patient billing issues in line with established guidelines.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Lab Assistant I
Diagnostic Laboratory Services
06.2015 - 08.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Created and updated record of all supplies and equipment to monitor inventory.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Collaborated with other departments to establish cohesive laboratory operations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Monitored and documented safety standards to verify compliance.
- Provided support and guidance to junior lab staff.
- Trained and supervised junior technicians in laboratory protocols.
- Communicated with Physicians in a timely manner when patient's results were out of range.
- Communicated with patients regarding any lab results or discrepancy that occurred when testing was complete.
- Properly performed breath alcohol test and drug testing when needed.
- Provided assistance when staffing was short.
Warehouse Clerk
Coach Ala Moana
07.2012 - 05.2015
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized warehouse equipment to safely load and unload containers.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted in capacity planning efforts by providing valuable input on warehouse layout and storage optimization strategies.
Assistant Manager
Pa'ina Cafe
06.2010 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Computer And Information Systems Security
University of Hawaii At Manoa
Honolulu, HI08.2026
Associate of Arts - Liberal Arts
Kauai Community College
Lihue, HI06.2024
Skills
- Sharp critical thinker
- Time Management
- Verbal and written communication
- Staff Training and Development
- Expectation setting
- Customer Service
- Computer Skills
- Team motivation
- Scheduling and Coordinating
- Money Handling
- Staff Supervision
- Emergency Response
Certification
- Certified Nurse Aide
Timeline
Patient Access Representative
Hawaii Health System Corporation
08.2023 - 12.2023
Lab Assistant I
Diagnostic Laboratory Services
06.2015 - 08.2022
Warehouse Clerk
Coach Ala Moana
07.2012 - 05.2015
Assistant Manager
Pa'ina Cafe
06.2010 - 07.2011
Bachelor of Science - Computer And Information Systems Security
University of Hawaii At Manoa
Associate of Arts - Liberal Arts
Kauai Community College
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