Ashley Olsen
Phoenix,AZ
Summary
Passionate Trainer with extensive computer knowledge and training experience. Has proven success working with customers and peers to consistently reach goals. Devoted to long-lasting and comprehensive results for the team, company, and client.
Overview
4
4
years of professional experience
Work History
Team Member, Trainer
Target Warehouse, POC
Phoenix, AZ
04.2020 - Current
- Successfully lead a small team on a given door or in a given section and train new hires on the inbound warehouse process.
- Set example for the team and delegate tasks to make goals.
- Work machinery, properly execute the inbound warehouse process.
- Helped our shift reach top 10 most productive with highest CPH among US warehouses for Target.
Lead Customer Service Representative
Bayview Loan Servicing, LLC
Tucson, AZ
04.2017 - 10.2018
- Successfully processed payments, made cold calls, accepted and notated all inbound and outbound calls, while keeping track of up to 10 open tabs at one time.
- Kept customers informed on their account, bring their accounts current, and set up payment plans.
- Quickly learned the systems used, assisted other agents, cured accounts, trained new agents, deescalate calls, coached customers and new agents on laws and options.
- Was part of the best team in the company, individually meeting and exceeding goals weekly and monthly for payments processed, cure rates, and call time.
Head Server, Bartender
Claim Jumper
Tucson, AZ
10.2015 - 04.2017
- Memorized full food and drink menu, properly made drinks for the entire restaurant, and actively upsold drinks and food.
- Managed and served the bar top.
- Was Team lead in the Bar room.
- Able to delegate needs when busy.
- Ran food, stocked bar and beverage stations, took weekly Inventory.
- Kept count of the cash box.
- Opened and closed properly.
- Successfully managed section of up to 6 tables while helping others and keeping stations clean and maintaining safety standards.
- Became Lead server and Trainer in under 6 months.
Education
Ball High School
Skills
Complaint resolution
Account management
Training and mentoring
Sales expertise
Group and individual instruction
Timeline
Team Member, Trainer
Target Warehouse, POC
04.2020 - Current
Lead Customer Service Representative
Bayview Loan Servicing, LLC
04.2017 - 10.2018
Head Server, Bartender
Claim Jumper
10.2015 - 04.2017
Ball High School