Ashley Onstad
Stratford
Summary
Results-driven healthcare professional specializing in patient care and medical documentation management. Enhanced patient access through effective scheduling and insurance verification. Strong communication skills and EHR expertise support quality care and satisfaction. Committed to advancing healthcare delivery and improving patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CMA/CNA
UnityPoint Health
Fort Dodge
03.2024 - 03.2026
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling to optimize appointment flow and enhance patient access to care
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Educated patients on medication instructions and post-treatment care to support adherence and promote wellness
- Coordinated referrals to specialists and diagnostic facilities to facilitate timely and appropriate patient care
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Ensured compliance with infection control standards through proper handling of biohazardous materials
- Assisted in the coordination of diagnostic tests, including scheduling appointments and communicating results to patients
Chiropractic Assistant/Receptionist
Casey Chiro-Care
West Allis
08.2023 - 02.2024
- Checked and confirmed insurance information to verify coverage for patient services.
- Took patient notes prior to adjustments and processed check-out to streamline patient flow.
- Scheduled and set up new-patient files.
- Set up tables and computers to create efficient environment for patient visits.
- Prepared office environment for patient visits by ensuring cleanliness and organization.
Patient Service Representative
Advocate Aurora Health
Burlington
02.2022 - 01.2023
- Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate.
- Collects patient responsibility as identified in the pre-registration process. Schedules patient visits using guidelines established within scheduling system.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment.
- Informed patients of organization’s payment expectations at time of service to enhance transparency.
- Identified patients in need of financial assistance and referred them to Financial Advocate.
- Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
- Monitored patient flow to ensure efficient and courteous care, serving as a resource to staff and resolving complex patient concerns.
- Performs visit closure, including checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Identified and communicated customer service issues and process improvement opportunities to management.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/ referral and a list of current accepted insurance plans.
Patient Access Scheduler
Waukesha Memorial Hospital
ProHealth
09.2019 - 01.2022
- First point of contact of patient care in different modalities (Oncology, High Risk Breast, Neuroscience, Imaging, Pulmonary)
- Scheduled, canceled, and rescheduled patient appointments to ensure optimal access to care.
- Registers, confirms demographics and verifies patients' information.
- Verified insurance coverage, updated patient records, and collected copayments to facilitate seamless billing processes.
- Reviews procedure information, times and location with patients.
- Ensured patients received high-quality care through attentive communication during phone calls and visits.
- Provided administrative support at ProHealth.
Clerk III
Neuroscience Care
Waukesha
05.2018 - 09.2019
- Assist patients with checking in for appointments
- Assist patients with checking out of appointments
- Assist patients with setting up appointments for self or other
- Assisted patients with preregistration and updated insurance information
- Coordinated with nursing and doctors to ensure optimal patient care.
- Facilitated patient referrals to appropriate doctors and facilities based on diagnosis.
Unit Coordinator
Certified Medication
Waterford
02.2007 - 04.2018
- Oversee and maintain resident and staff safety
- Maintained compliance with state, company, and Joint Commission regulations
- Advocated for residents and families, addressing concerns to improve overall care quality.
- Scheduled and coordinated daily activities for residents and staff to promote engagement and well-being.
- Initial orientation and ongoing mentoring of CBRF staff
- Approved driver, transporting residents for education, activities, and personal needs to enhance community engagement.
- Certified Medication Administration
Education
Associate of Applied Science -
Bryant & Stratton College-Online
Buffalo, NYSkills
- Patient care
- Infection control training
- Medical documentation management
- EHR software
- Appointment scheduling
- Patient scheduling
- Insurance verification
- Care planning
- Medical office experience
- Front desk operations
- Microsoft Office
- Medical terminology knowledge
- Communication skills
- Customer service excellence
- English proficiency
Certification
- BLS Certification
- CPR Certification
- Certified Medication Aide
- First Aid Certification
- Infection Control Certification
- Certified Medical Assistant
Additional Information
Authorized to work in the US for any employer, Deans List- Winter 2023, Winter 2 Semester 2023-AAS Paralegal Studies
Timeline
CMA/CNA
UnityPoint Health
03.2024 - 03.2026
Chiropractic Assistant/Receptionist
Casey Chiro-Care
08.2023 - 02.2024
Patient Service Representative
Advocate Aurora Health
02.2022 - 01.2023
Patient Access Scheduler
Waukesha Memorial Hospital
09.2019 - 01.2022
Clerk III
Neuroscience Care
05.2018 - 09.2019
Unit Coordinator
Certified Medication
02.2007 - 04.2018
Associate of Applied Science -
Bryant & Stratton College-Online