Ashley Orellana
Houston,TX
Summary
Dynamic and dependable professional with extensive experience at Panda Express, excelling in customer service and team collaboration. Recognized for exceptional attention to detail and effective time management, I have successfully trained new staff and enhanced guest experiences through efficient operations and strong communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Team Member/ Shift Lead
Panda Express
Houston, TX
12.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food preparation to enhance guest experience.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Processed orders accurately using point-of-sale system, ensuring prompt delivery.
- Supported training of new staff, promoting adherence to company standards.
- Resolved customer inquiries and concerns effectively, fostering positive relationships.
Restaurant Crew Member
Raising Cane's Restaurants
Houston, TX
11.2022 - 12.2023
- Provided exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Collaborated with team members to maintain efficient kitchen operations and workflow.
- Assisted in training new crew members on food preparation standards and safety protocols.
- Operated point-of-sale system accurately, handling cash transactions and processing orders swiftly.
Education
CPT -
Victorious Healthcare Academy
Houston, TXHigh School Diploma -
Sam Houston MSTC
Houston, TX06.2024
Skills
- Fast learner
- Highly dependable
- Excellent attention to detail
- Time management
- Professionalism
- Teamwork and collaboration
Certification
- Certified Phlebotomy Technician
- Cosmetology Operator
Languages
Spanish
Limited Working
Timeline
FOH Team Member/ Shift Lead
Panda Express
12.2023 - Current
Restaurant Crew Member
Raising Cane's Restaurants
11.2022 - 12.2023
CPT -
Victorious Healthcare Academy
High School Diploma -
Sam Houston MSTC