Ashley Orozco
Fort Worth,TX
Summary
Proficient Service Administrator with a proven track record in processing customer orders and managing inventory. Strong organizational skills and attention to detail, ensuring timely and accurate service delivery while enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Administrator
AutoNation CDJR
Fort Worth, Texas
03.2025 - Current
- Processed customer orders with accuracy and efficiency to ensure timely service delivery.
- Communicated with customers to confirm service details and follow-up needs.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Managed inventory of service parts and coordinated supply orders to support operational needs.
- Performed data entry tasks into various databases including customer contact information.
- Organized and maintained documents, files and records.
- Drafted correspondence letters and emails to facilitate clear communication with customers and team members.
Parts Administrator
AutoNation CDJR
Fort Worth, Texas
01.2021 - 03.2025
- Created purchase orders for new parts requested by customers or staff.
- Assisted in the development of inventory management processes.
- Processed customer returns in accordance with company policy.
- Reviewed paperwork and entered into the computer system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
AutoNation
Fort Worth, Texas
04.2019 - 01.2021
- Greeted and welcomed customers in a friendly manner at the front desk.
- Managed incoming calls and directed them to appropriate departments promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer paperwork and documentation accurately for service transactions.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Farmers Insurance Agency
Fort Worth, Texas
05.2018 - 04.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and welcomed customers in a friendly manner at the front desk.
- Maintained a clean and organized reception area for a professional appearance.
Education
Bachelor of Arts - History
Texas Woman's University
Denton, TX12-2024
Tarrant County College
Fort Worth, TX12-2020
Baylor University
Waco, TX12-2017
High School Diploma -
Crowley High School
Crowley, TX05-2017
Skills
- Order fulfillment
- Inventory management
- Record management
- Data entry
- Customer service
- Service coordination
Timeline
Service Administrator
AutoNation CDJR
03.2025 - Current
Parts Administrator
AutoNation CDJR
01.2021 - 03.2025
Receptionist
AutoNation
04.2019 - 01.2021
Receptionist
Farmers Insurance Agency
05.2018 - 04.2019
Bachelor of Arts - History
Texas Woman's University
Tarrant County College
Baylor University
High School Diploma -
Crowley High School