Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ashley Ortega

Meriden,CT

Summary

Very dedicated, organized, and efficient. Currently in school for a higher education while also looking for more job opportunities. I have over 4 years of experience in customer service, also fluent in English and Spanish. Always motivated into learning more.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Michael's Trattoria
Wallingford, CT
09.2021 - Current
  • Helped service staff handle demand by distributing food and beverages.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Processed credit card transactions accurately and efficiently.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Waitress

Half Moon Coffee and Grille Cafe
Wallingford, CT
08.2020 - 06.2021
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Mexico Meat Market
Wallingford, CT
06.2020 - 08.2020
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered phone calls to assist customers with questions and orders.

Education

Sociology And Criminology

Southern Connecticut State University
New Haven, CT
05-2027

High School Diploma -

H. C. Wilcox Technical High School
Meriden, CT
06-2023

Skills

  • Conflict Resolution
  • Customer Service
  • Relationship Building
  • Calm Under Pressure
  • POS Systems and Ordering Platforms
  • Teamwork and Collaboration
  • Understanding Customer Needs

Languages

English
Professional
Spanish
Professional

Certification

  • Hairdressing and Cosmetology license
  • Babysitting certificates
  • Community service hours

Timeline

Restaurant Hostess

Michael's Trattoria
09.2021 - Current

Waitress

Half Moon Coffee and Grille Cafe
08.2020 - 06.2021

Cashier

Mexico Meat Market
06.2020 - 08.2020

Sociology And Criminology

Southern Connecticut State University

High School Diploma -

H. C. Wilcox Technical High School

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Ashley Ortega