Emily Derby
Ft. Pierce
Summary
Cheerful Hostess experienced in greeting, seating, and guiding guests in busy restaurant environments. Enhanced guest satisfaction through effective reservation management and addressing requests and complaints. Committed to delivering high-quality service while maintaining productivity and organization in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Texas Roadhouse
Bear
09.2025 - 11.2026
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by communicating guest needs promptly.
- Coordinated waitlist to minimize guest wait times effectively.
- Provided menu information and answered guest inquiries consistently.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with team members to enhance dining experience.
- Monitored dining room flow for efficient table turnover coordination.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Balanced cash register at end of shift according to established procedures.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Adhered to all safety regulations set forth by the restaurant management team.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Upsold appetizers, drinks, desserts. when appropriate.
- Built positive relationships with other front-of-house and kitchen staff.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assigned patrons to suitable tables according to server rotation.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
PTO
Odyssey Charter PTO
Bear
08.2022 - 02.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Organized events to promote community engagement and parental involvement.
- Collaborated with teachers to enhance educational programs and resources.
- Coordinated fundraising efforts to support school initiatives and activities.
- Communicated effectively with parents regarding school updates and volunteer opportunities.
- Developed newsletters to inform families about upcoming events and initiatives.
- Assisted in managing budgets for various projects and activities throughout the year.
- Facilitated meetings to gather feedback and discuss community needs and concerns.
- Trained new volunteers on roles, responsibilities, and best practices for involvement.
- Managed communications between the PTO organization and its members via email or social media platforms.
- Researched grants available from external sources that could be used to fund specific projects within the PTO organization.
- Compiled reports on fundraising progress for the board members of the PTO organization.
- Coordinated with other volunteers to ensure smooth functioning of various activities during school events.
- Assisted with logistics related to field trips, including transportation arrangements and meal planning coordination.
- Worked closely with teachers on identifying resources that could enhance learning experiences inside classrooms.
- Contributed ideas towards improving existing procedures followed by the PTO group while conducting their day-to-day operations.
- Developed strategies to increase engagement among the parents through online forums or virtual meetings.
- Maintained a database of contacts related to vendors providing services or goods to the PTO organization.
- Organized data entry tasks related to membership drives, donations, and event attendance records.
- Ensured compliance with applicable laws governing non-profit organizations.
- Assisted with the organization of school-wide events, such as fundraisers and carnivals.
- Ensured compliance with local laws regarding tax filings and financial reporting requirements for non-profit organizations.
- Provided administrative support in creating agendas and taking minutes at monthly meetings.
- Conducted surveys and collected feedback from teachers, staff, and parents to assess needs for upcoming PTO initiatives.
- Helped create promotional materials, including flyers and brochures, for upcoming events or campaigns.
- Recruited new volunteers for special projects or committees within the PTO organization.
- Facilitated discussions among stakeholders about potential improvements in programs offered by the PTO organization.
- Created a system for tracking volunteer hours contributed towards different activities organized by the PTO group.
- Collaborated with other parent organizations in order to coordinate joint efforts in supporting students' educational needs.
- Organized donation drives aimed at collecting items needed by schools in low-income areas nearby.
- Helped improve children's reading abilities by reading books and listening to students read.
- Participated in developing an annual budget plan outlining projected income and expenses for each program run by the PTO organization.
- Promoted specific skills through activities and flashcards.
- Planned and implemented special events for students such as birthday parties.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
Discovery Guide
Manatee center
Ft. Pierce
06.2025 - 08.2025
- Guided visitors through exhibits, enhancing their understanding of marine ecosystems.
- Facilitated educational programs and activities for diverse age groups.
- Assisted in the maintenance of exhibit displays and marine life habitats.
- Collaborated with team members to create engaging visitor experiences.
- Provided information and answered questions about local wildlife and conservation efforts.
- Monitored visitor interactions to ensure safety and compliance with guidelines.
- Developed promotional materials to encourage participation in center activities.
- Greeted guests and provided information about the museum's exhibits.
- Maintained cleanliness of public areas in the museum including restrooms and exhibit spaces.
Education
Odyssey Charter
Wilmington , DESkills
- Dining customer service
- Greeting guests
- Guest relations
- Conflict resolution
- Conflict de-escalation
- Customer service
- Service orientation
- Time management
- Table oversight
- Dining room management
- Guest seating rotation
- Reservations coordination
- Waitlist management
- Take-out service
- Event coordination
- Special event hosting
- Shift coordination
- Kitchen staff coordination
- Food station setup
- Table setup
- Floor plan management
- Multi-line telephones
- Payment processing
- Cash handling
- Price memorization
- Menu memorization
- Menu design
- Menu display
- Dining customer service
- Up-selling techniques
- Effective customer upselling
- Item promotion
- Social perceptiveness
- High volume dining
- Judgment and decision making
- Problem-solving
- Complex Problem-solving
- Monitoring performance
- Scheduling
- Data organization
- Systems evaluation
- Quality analysis
- Food inspections
- Infection control
- Cleanliness and hygiene
- Special dietary requirements
- Dietary restriction knowledge
- Server support
- Table bussing
- Task management
- Assertiveness
- Friendly demeanor
- High-volume call handling
- Sales and marketing
- Fundraising strategies
- Active learning
- Floor plan management
- Table assignment accuracy
- Seating arrangement planning
- Dining customer service
- Guest relations management
- Event coordination
- Group reservations management
- Restaurant layout design
- Shift coordination
- Time management
- Service orientation
- Conflict resolution
- Cleanliness and hygiene
- Group reservations management
Languages
English
Full Professional
Greek
Limited
Accomplishments
- Honor Roll
- GPA with sports
- National Honors Society
- Technical Honors Society
- Scholarships
Affiliations
- Working
- Volleyball, tennis, golf, soccer
- Art
- Volunteering
- Babysitting
Timeline
Restaurant Hostess
Texas Roadhouse
09.2025 - 11.2026
Discovery Guide
Manatee center
06.2025 - 08.2025
PTO
Odyssey Charter PTO
08.2022 - 02.2026
Odyssey Charter