Kristen Wood
Lebanon,TN
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
16
16
years of professional experience
Work History
Restaurant Hostess
Southern Restaurant
Hixson, Tennessee
03.2007 - 07.2023
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server
Southern Restaurant
Hixson, Tennessee
03.2007 - 07.2023
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-2009
Skills
- Bill computation
- Dining crew workflow optimization
- Dining customer service
- Table setting arrangements
- Food inspection
- High volume dining
- Table bussing
- Guest relations
- Up-selling techniques
- Special dietary requirements
- Price memorization
- Effective customer upselling
- Social perceptiveness
- Payment processing
- Active learning
- Dining area maintenance
- Item promotion
- Supply restocking
- Hospitality management
- Team collaboration
- Food station setup
- Table management
- Safe food handling
- Friendly demeanor
- Menu board art
- Take-out service
- Waitlist management
- Check payment processing
- Sales and marketing
- Menu presentation
- Dietary restriction knowledge
Timeline
Restaurant Hostess
Southern Restaurant
03.2007 - 07.2023
Server
Southern Restaurant
03.2007 - 07.2023
High School Diploma -
Ooltewah High School