Gabbrielle Gomes

• Managed guest seating arrangements to optimize flow and enhance dining experience.
• Took and organized reservations to ensure efficient table management during peak hours.
• Coordinated with kitchen and service staff to accommodate special requests and dietary restrictions.
• Handled high-volume phone inquiries, providing information on menu offerings and special events.
• Monitored waitlists and provided accurate wait time estimates to guests.
• Engaged with customers to gather feedback on their dining experience and relay insights to management.
• Maintained knowledge of menu items and specials to assist guests with inquiries.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Greeted customers and escorted them to their tables.
• Organized dining area layout to maximize seating efficiency and comfort.
• Managed reservations, waitlists, and special requests for large parties.
• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Answered telephone to provide dining information and take reservations.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Managed guest expectations by relaying information regarding hours, wait times, and specials.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Provided menus and answered questions about menu items and specials.

As the main hostess at Casanova restaurant I help as much as I can.

Including but not exclusive to, taking reservation, seating customers, handling phone calls, as well as bussing tables, and setting lager tables

• Managed guest seating arrangements to optimize flow and enhance dining experience.
• Took and organized reservations to ensure efficient table management during peak hours.
• Maintained a clean and welcoming entrance area to create a positive first impression.
• Assisted in training new hosts on best practices for guest interaction and restaurant protocols.
• Handled high-volume phone inquiries, providing information on menu offerings and special events.
• Monitored waitlists and provided accurate wait time estimates to guests.
• Engaged with customers to gather feedback on their dining experience and relay insights to management.
• Utilized a reservation system to track availability and streamline seating processes.
• Communicated effectively with servers to ensure timely service for guests.
• Maintained knowledge of menu items and specials to assist guests with inquiries.

• Assisted lead makeup artist in applying makeup for various events and productions.
• Prepared makeup kits and tools for each client, ensuring readiness for applications.
• Maintained a clean and organized workspace, adhering to hygiene and safety standards.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Professionally communicated with motorists stuck in stopped traffic.
• Patiently directed motorists towards detours and alternate routes.
• Controlled flow of automotive traffic under direction of project supervisor.
• Used flagging tools such as stop and slow paddle and red flag.
• Intimately familiar with flagging safety regulations and equipment as published by OSHA.
• Familiar with use of hand signaling procedures.
• This was a temporary position I was hired for a short period of time.