Ashley Ortega
Fond Du Lac
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
CLO
Marine Credit Union
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
MSR/MSR2
Marine Credit Union
12.2022 - 12.2023
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Provided exceptional customer service to ensure customer satisfaction
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Answered customer questions regarding account information, transaction processing and fees
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Demonstrated ability to manage multiple tasks and prioritize workloads.
CAREGIVER
The Meadows of Fond du Lac
06.2020 - 12.2022
- Obtained, recorded and reported patient vital signs as needed for medication administration
- Helped clients stay happy and healthy by providing mental and emotional support.
PHLEBOTOMIST TECHNICIAN
SSM Health
07.2017 - 06.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
DIRECTOR OF FIRST IMPRESSIONS
Holiday Mazda
03.2017 - 06.2020
- Greeted customers, answered general questions and directed to appropriate locations
- Answered and directed incoming calls using multi-line telephone system
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -
Moraine Park Technical College
Fond Du Lac, WIHIGH SCHOOL DIPLOMA -
Fond Du Lac High School
Fond Du Lac, WI01.2017
Skills
- Relationship Building
- Documentation and Recordkeeping
- Independent Thinking
- Team Collaboration
- Time Management
- Supportive Personality
- Clear Communication
- Caring Companionship
- Attentive to People
- Decision Making
- Account Management
- Customer Relations
- Flexible and Adaptable
Hiringmanager
Marine Credit Union
ashleyortega143@gmail.com
City
Fond Du Lac
State
WI
Zip
54935
Careerobjective
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Cover Letter
Dear Hiring Manager,
Thank you for the opportunity to apply for the MA3 position here at Marine Credit Union. After reviewing your job description, it's clear that your looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform the expectations.
I am a focused professional who has been consistently praised as hard-working by my peers. Over the course of my career, I have developed proven critical thinking, teamwork, and communications skills, which I hope to leverage into the MA3 role within MCU.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (920) 602-7552 or via email at ashley.ortega@marinecu.com to arrange for convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Ashley Ortega
Timeline
CLO
Marine Credit Union
12.2023 - Current
MSR/MSR2
Marine Credit Union
12.2022 - 12.2023
CAREGIVER
The Meadows of Fond du Lac
06.2020 - 12.2022
PHLEBOTOMIST TECHNICIAN
SSM Health
07.2017 - 06.2020
DIRECTOR OF FIRST IMPRESSIONS
Holiday Mazda
03.2017 - 06.2020
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -
Moraine Park Technical College
HIGH SCHOOL DIPLOMA -
Fond Du Lac High School
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