Ashley Ortega
Woodbridge,Virginia
Summary
Detail-oriented and proactive professional with extensive experience in patient care coordination, team management, and customer service. Bilingual in Spanish and English with proven skills in translation, content creation, and high-quality photography. Seeking a dynamic role to leverage my diverse skill set in optimizing operational efficiency, enhancing customer experiences, and contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Kidz Dental
Woodbridge, VA
02.2023 - Current
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize operational efficiency
- Maintained accurate patient records, including medical history, treatment plans, and insurance information
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual needs
- Performed administrative tasks such as data entry, billing coordination, and insurance verification
- Coordinated referrals to specialists or other healthcare facilities for comprehensive patient care.
Team Coordinator
DMV Soccer Academy - DPFC
Dumfries, VA
07.2018 - Current
- Created and managed engaging content for social media platforms including Facebook, Instagram, Twitter, and TikTok
- Captured high-quality action shots of athletes during games and events
- Collaborated with coaches, athletes, and event organizers to meet specific photography and content needs
- Translated documents between English and Spanish, ensuring accuracy and cultural appropriateness
- Provided administrative support, including data entry, filing, and calendar management.
Cashier
The Cheesecake Factory
Woodbridge, VA
11.2021 - 02.2023
- Processed customer transactions efficiently, handling cash, credit, and electronic payments
- Maintained and balanced cash drawer, reconciling discrepancies promptly
- Utilized POS systems to manage discounts, coupons, and loyalty rewards
- Trained new employees on register operations and company procedures
- Performed opening and closing duties, including cash reconciliation.
Office Manager/Customer Service
Food Lion
Dumfries, VA
07.2021 - 11.2021
- Oversaw daily operations, including inventory management, customer service, and staff scheduling
- Developed promotional strategies and seasonal campaigns to increase customer traffic
- Ensured a clean and organized store environment in compliance with health and safety regulations
- Delivered exceptional customer service and handled exchanges or refunds according to company policy.
Front of House Staff
Chick-fil-A
Woodbridge, VA
07.2020 - 12.2020
- Provided exceptional customer service to enhance the dining experience
- Managed cash transactions accurately, maintaining a balanced cash drawer
- Assisted in training new staff on restaurant policies and customer service standards
- Received commendations for excellent customer service and contributed to a 41% increase in sales.
Secretary
G’s Home Remodeling
Dumfries, VA
01.2017 - 12.2020
- Screened and directed incoming calls, provided information, and took messages
- Assisted in preparing financial reports by compiling relevant data
- Provided simultaneous interpretation services and proofread translated materials for quality assurance
- Assisted with photo/video shoots for branded content creation.
Education
Forest Park High School
06.2021
Skills
- Photography
- Denticon Software
- HIPAA Compliance
- Financial Literacy (Certified)
- Bilingual (Spanish/English)
- Translation
- Payment Collection
- New Hire Training
- Appointment Scheduling
Timeline
Patient Care Coordinator
Kidz Dental
02.2023 - Current
Cashier
The Cheesecake Factory
11.2021 - 02.2023
Office Manager/Customer Service
Food Lion
07.2021 - 11.2021
Front of House Staff
Chick-fil-A
07.2020 - 12.2020
Team Coordinator
DMV Soccer Academy - DPFC
07.2018 - Current
Secretary
G’s Home Remodeling
01.2017 - 12.2020
Forest Park High School
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