Ashley Ortez
Little Ferry,NJ
Summary
Dedicated and results-driven professional with a strong background in customer service and sales. Known for reliability, dependability, and consistently exceeding customer expectations. Seeking to leverage customer service and sales experience, along with a strong work ethic, to make a significant impact on a dynamic team.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
09.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Promoted to Certified Trainer and assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Galaxy Pharmacy
05.2018 - 02.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Built relationships with customers to encourage repeat business.
Cashier
Al-Madina Market
05.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Sales Associate
Charlotte Russe
10.2016 - 05.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
High School Diploma -
Hudson County School of Technology
Jersey City, NJ05.2023
Skills
- Professionalism and Courtesy
- Work Ethic and Integrity
- Attention to Detail
- Team Collaboration
- Multitasking Capabilities
- Upselling Techniques
- Customer Service
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
09.2019 - Current
Cashier
Galaxy Pharmacy
05.2018 - 02.2019
Cashier
Al-Madina Market
05.2017 - 05.2018
Sales Associate
Charlotte Russe
10.2016 - 05.2017
High School Diploma -
Hudson County School of Technology