Ashley Ortiz
Cincinnati,OH
Summary
Adept at elevating guest experiences, I excelled at Cracker Barrell by mastering menu memorization and employing exceptional customer service, leading to a significant increase in sales. My expertise in conflict resolution and safe food handling ensured high satisfaction ratings, showcasing my strong work ethic and hospitality services.
Overview
1
1
year of professional experience
Work History
Server/Host
Cracker Barrell
Cincinnati, OH
04.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Liberal Arts And General Studies
Sinclair Community College
MasonSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Foreign language proficiency
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Server/Host
Cracker Barrell
04.2023 - 05.2024
Liberal Arts And General Studies
Sinclair Community College