Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Ortiz

San Francisco

Summary

Experienced leader with a background in customer service, team management, and fast-paced restaurant operations. Skilled at creating welcoming guest experiences, coordinating front-of-house operations, and managing high-volume shifts. Currently pursuing a degree in Political Economy at UC Berkeley, bringing adaptability, strong communication, and a strong work ethic to any role I undertake.

Overview

4
4
years of professional experience

Work History

Project Manager

Dolores Deluxe
08.2024 - Current
  • Coordinate logistics and outreach for pop-up events, ensuring efficient execution and collaboration.
  • Manage store inventory and merchandising.
  • Manage all social media platforms (TikTok, Instagram) and develop new content strategies to align with brand objectives.
  • Manage catering orders and invoices.

Head Hostess

Per Diem
06.2023 - 06.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Shift Supervisor

Starbucks
08.2021 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed store inventory.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns while upholding excellent customer service.

Education

Bachelor of Arts - Political Economy & Development in Latin America

University of California, Berkeley
Berkeley, CA
05-2026

Skills

  • Customer relations
  • Client relations
  • Workflow planning
  • Project planning
  • Conversational in Spanish
  • Proficient in Google Workspace & Word
  • Experience with Social Media Management

Timeline

Project Manager

Dolores Deluxe
08.2024 - Current

Head Hostess

Per Diem
06.2023 - 06.2024

Shift Supervisor

Starbucks
08.2021 - 06.2023

Bachelor of Arts - Political Economy & Development in Latin America

University of California, Berkeley

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