Ashley Ostermann
Sheboygan Falls,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Second Assistant
Menards
09.2022 - Current
- Facilitated effective meetings that promoted open dialogue, kept team members on track, and resolved issues quickly.
- Enhanced workplace morale by fostering positive and collaborative environment for team members.
- Mentored junior staff members, contributing to their professional development and career advancement.
- Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
- Was promoted to front end supervisor after 4 months. Then promoted to assistant manager after 7 months.
- Managed payroll while managing team on sales floor and managed customer traffic including addressing special orders/returns.
- Experience using different company computer programs to assist guests with special orders.
Preschool Lead Teacher
Sheboygan Head Start
09.2022 - 06.2023
- Promoted sensory development by providing access to different textures.
- Recorded data on individual children. Then entered data into school system to track children's progress with standards.
- Provided open and loving environment where children direct learning process.
- Promoted positive classroom environment, fostering respect, empathy, and teamwork among students.
- Planned and prepared daily lessons and activities for 4/5 year old students to match theme/ goal of week.
- Applied play-based strategies to provide diverse approaches to learning.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
Lead Preschool Teacher
UMOS
03.2022 - 08.2022
- Worked with children from various backgrounds, including special needs. Developed lesson plans around these students to keep all engaged.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted and supervised 12-18 children through entire school day.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging collaborative approach to education.
- Learned and used different methods of communication to teach and learn from Spanish speaking students.
Education
Bachelor of Science - Elementary Education
UW Oshkosh
Oshkosh04.2018
Skills
- Document Preparation
- Excellent people skills
- Calendar Management 1 year
- Budget Tracking 1 year
- Time Management
- Computer Skills 6
- Product and service knowledge 2
- Idea Development and Brainstorming 6 years
- Customer Service 9 years
- Payroll Processing 1 year
Certification
cpr
problem resolution
trauma informed care
Languages
ASL
Elementary
Accomplishments
- Supervised team of 5-14 staff members.
- Achieved top sales goals for week through effectively helping with customer traffic.
- Completed manager training program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
History
Military
Social Justice
Timeline
Second Assistant
Menards
09.2022 - Current
Preschool Lead Teacher
Sheboygan Head Start
09.2022 - 06.2023
Lead Preschool Teacher
UMOS
03.2022 - 08.2022
Bachelor of Science - Elementary Education
UW Oshkosh