Ashley Ottersbach
Louisville,KY
Summary
Knowledgeable operations specialist with a strong background in battery cables. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Specialist
Dynacraft
Louisville, KY
09.2020 - Current
- Monitored compliance with safety regulations, promoting a culture of workplace safety among staff.
- Documented standard operating procedures, ensuring consistency across all operational activities.
- Collaborated with team members on continuous improvement initiatives to enhance service delivery.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Coordinated daily operations to ensure efficient workflow and timely task completion.
Bartender/ Cashier
Mike Linnig's
Louisville, KY
04.2009 - Current
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Maintain a clean and organized work environment, stock product and ensure customer satisfaction.
- Prepared and served a variety of beverages to customers efficiently.
- Maintained cleanliness and organization of the bar area during service.
- Handled cash transactions accurately and processed payments promptly.
- Recommended menu items based on customer preferences for enhanced experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Resident assistant
Brookdale Stonestreet
Louisville, KY
06.2012 - 05.2014
- Assisted residents with daily living activities, ensuring comfort and safety
- Collaborated with healthcare staff to address resident needs and concerns
- Provided training and mentorship to new Resident Assistants on best practices
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Education
High School Diploma - undefined
Valley High School
Louisville, KY06.2009
Skills
- Operational efficiency
- Team building
- Process improvement
- Teamwork
- Problem-solving abilities
- Effective communication
- Self motivation
- Detail oriented
- Good eye for quality
- Team player attitude
- Highly reliable
Certification
- Bluegrass Nurses Aide Training- 2012
- Kentucky School of Phlebotomy- 2020
Timeline
Operations Specialist
Dynacraft
09.2020 - Current
Resident assistant
Brookdale Stonestreet
06.2012 - 05.2014
Bartender/ Cashier
Mike Linnig's
04.2009 - Current
High School Diploma - undefined
Valley High School