ASHLEY OTTO
Pingree Grove,IL
Summary
Honest Mortgage Loan Closer/ Post-Closer proudly offering over 11 years of Mortgage experience. A poised go-getter capable of handling stressful situations and remaining composed. Prideful on extraordinary customer service skills with ability to solve problems independently. Very detail oriented, I am focused on teamwork and possess good organizational skills as well as a solid work ethic.
Overview
14
14
years of professional experience
Work History
Post-Closer
Constructive Loans
Oakbrook Terrace, IL
05.2023 - Current
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Contributed innovative ideas during team meetings aimed at improving overall department productivity and effectiveness.
- Implemented best practices for managing confidential client information securely throughout the post-closing process.
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
Mortgage Loan Closer
Guaranteed Rate
Naperville, IL
10.2020 - 03.2022
- Verified the accuracy of all information and signatures in mortgage closing/funding documents
- Requested Title fees and entering correctly into system
- Responded to customer questions quickly and ensured that all calls or emails were returned within 24 hours
- Ensured every loan was provided with a high level of service through effective communications and active listening skills
- Achieved 100% loyalty, 100% closed on time and 96% satisfaction for customer surveys with over 85% surveys taken
- Worked with High Producing Loan Officers
- Very aggressive with meeting deadlines without compromising work quality.
Mortgage Loan Closer
US Bank
Naperville, IL
08.2016 - 01.2020
- Verified the accuracy of all information and signatures in mortgage closing/funding documents
- Requested Title fees and entering correctly into system
- Responded to customer questions quickly and ensured that all calls or emails were returned within 24 hours
- Ensured every loan was provided with a high level of service through effective communications and active listening skills
- Achieved 100% loyalty, 100% closed on time and 96% satisfaction for customer surveys with over 85% surveys taken
- Worked with High Producing Loan Officers
- Very aggressive with meeting deadlines without compromising work quality.
Mortgage Loan Closer
Bank of America
Rolling Meadows, IL
05.2010 - 07.2016
- Verified the accuracy of all information on mortgage closing documents
- Scheduled the closing meeting after gathering and preparing all loan package documentation
- Building relationships with borrowers and Title companies
- Keeping compliant with federal guidelines
- Ensuring Customer satisfaction
- Requesting Title fees and ensuring all Underwriter conditions are cleared
- Maintain communication with all parties involved.
Education
Streamwood High School
Streamwood, ILSkills
- Comfortable working in both Microsoft Windows 10 and Mac OS X
- Excellent communication skills with a focus on team building and customer relations
- Facilitating closings and Disbursements on all Conventional & Government loans
- Outstanding organizational, multitasking, and problem-solving abilities
- Highly motivated with a great attitude and very outgoing
- Team player, always excited to help working to achieve team goal
- Has experience not only as a Mortgage loan closer, Post-Closer, Processor and Mortgage Loan Coordinator as well
Timeline
Post-Closer
Constructive Loans
05.2023 - Current
Mortgage Loan Closer
Guaranteed Rate
10.2020 - 03.2022
Mortgage Loan Closer
US Bank
08.2016 - 01.2020
Mortgage Loan Closer
Bank of America
05.2010 - 07.2016
Streamwood High School