Ashley Pace
Helper,UT
Summary
Dynamic professional with a proven track record at Spark Networks, excelling in Fraud Investigation and Customer Service. Adept at analyzing data to enhance safety and satisfaction, while demonstrating exceptional communication and problem-solving skills. A detail-oriented self-starter committed to achieving goals and fostering a secure environment for clients. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Always leveraging these soft skills to drive team success and achieve organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Home Maker
Housewife
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Volunteering with Alpine School Districts Clear Creek Day Camp Staff to ensure an enjoyable experience for all students and additional staff.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fraud Team Agent
Spark Networks
05.2021 - 11.2023
- I worked with my team to help Investigate Claims, Detect, and prevent Scams, and Fraud from fake individuals.
- We worked together as a team and with other departments to help keep current and future customers safe on various online platforms.
- Provided timely communication support, Reports, and other data through various communication channels.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Finance Student Collections Specialist
Snow College
09.2020 - 05.2021
- Helping students resolve financial concerns, answer questions regarding Payment Options/Plans. Make and send collection efforts to students via Telephone calls, Emails, and Mail. I worked with Collections agencies and Manage student Tax garnishments. Report any updated payment info to corresponding agencies. Calculate and process refunds/Scholarships. Send any relief adjustments to the Controller's office, and notifications to students on the Committees decisions.
Nutrition Service Worker
Dry Creek Elementary
08.2019 - 09.2020
- Preparing and serving food items to students and/or school personnel; Maintaining food service facilities in a safe and sanitary condition. Communicating effectively with coworkers, teachers, parents, and students on a daily basis. Working well in a team setting to meet daily goals of food preparation.
Customer Service & Quality Assurance
Womply, Frontier Communications LLC, Rise Broadband
- Assist in training for Quality Assurance, Data Entry & Data Tracking, Analyzing phone calls to increase quality assurance levels, Quality and Compliance skills, Employee training-Customer Service.
- 4 years
Receptionist and Office Manager
Jive By LogMeIn & Rise Broadband
- Data Entry, Assisting HR in special projects, Employee Event Planning, Oversee & Manage Catered Lunches for 200+ Employees, Employee Assistance, Manage Building Security by following visitor procedures, Skills in porting phone numbers and updating customer accounts through SalesForce.
- 2.5 years
Education
Medical Assistant Training - Medical Assisting
Mountainland Applied Technical College
Lehi, UtahUVU
05-2026
High School Diploma - undefined
Lone Peak High School
01.2014
Skills
- Personal Skills: Friendly, Outgoing, Strong Customer Service skills: excellent communication skills: De-escalation and Telephone skills Great organizational, punctual, and Time Management Excellent English, grammar, spelling and punctuation skills I type 40 WPM, Detail oriented, Good listener, Results driven, Self motivated
- Professional Skills: Problem solver, fulfills duties, Reliable & Resourceful, Quality and Compliance skills, Data Entry & Data Tracking skills, Assist in training for Quality Assurance Multi-Tasking, Fraud investigative things: Mitigating risk and potential fraud risks, Monitored social media engagement, Analyzing customer data, Message analysis, profile integrity
- Additional Skills in: All Microsoft Suite, Word, Google Sheets, Excel Sheets, SalesForce Banner, Argos reports, State FINDER Tax Program Zendesk, Indy, (programs)
- Social Media: JDate, MingleMatch, LDS Singles, (online profile tools)
Certification
- Food Handlers Permit
- Utah Finders Tax Garnishment Program
- Utah Defensive Driving Certification
Timeline
Home Maker
Housewife
12.2023 - Current
Fraud Team Agent
Spark Networks
05.2021 - 11.2023
Finance Student Collections Specialist
Snow College
09.2020 - 05.2021
Nutrition Service Worker
Dry Creek Elementary
08.2019 - 09.2020
Customer Service & Quality Assurance
Womply, Frontier Communications LLC, Rise Broadband
High School Diploma - undefined
Lone Peak High School
Receptionist and Office Manager
Jive By LogMeIn & Rise Broadband
Medical Assistant Training - Medical Assisting
Mountainland Applied Technical College
UVU
Education and Hobbies
Spending time with my family, Volunteering at the Clear Creek Day Camp, Camping, and a Passion for Sewing/Crafting.